Customer Service Advisor
Customer Service Advisor
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Job Description
Job Description
Customer Service Advisor
Monday Friday 9am 5pm
Corby
12.62ph
Temporary - Permanent (Start date 19th August)
Our extremely reputable global client are currently seeking Customer Service Advisors to join their team on a temporary basis. This is a fantastic opportunity for anyone with excellent communication skills a background in customer service and passion for service to join a forward-thinking friendly team.
The successful candidate will have a background in customer service whether this be from a retail hospitality contact centre or office environment. Excellent communication skills is essential due to the high-volume pace of this role.
In return our client can offer a vibrant modern office environment with on-site catering facilities and various benefits. Extensive training is provided.
Duties
- Handling incoming telephone calls from new and existing customers with relation to a range of enquiries and complaints
- Keeping updated records of each client call ensuring that all information is accurately detailed on the internal CRM system.
- Ensuring all client enquiries are dealt with in a professional efficient and friendly manner.
- Finding a suitable resolution to the customers enquiry within the set parameters
Skills & Experience
- Prior experience from a customer service role is essential preferably within an office or contact centre environment however retail/hospitality experience is also considered.
- Excellent written and verbal communication skills
- Customer focused attitude with the ability to be empathetic.
- Willingness to learn and further develop.
- Computer literacy skills with a minimum type of speed of 30 words per minute (typing test will form part of the short-listing process)
- Ability to work well in a fast-paced environment.
- Self-motivated
- Flexible
- Keen team player
- Excellent problem-solving skills.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
