VP, Product Marketing

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

Vice President Product Marketing

PagerDuty is seeking a Vice President Product Marketing who will be the voice of the market to the business influence our product roadmap and develop and own product and platform positioning that differentiates PagerDuty in the marketplace. As our VP of Product Marketing you will play a key role in defining and educating our market while ensuring that our customer-facing teams have everything they need to win. With a proven track record of management success you will build and lead a high-performing group encompassing product marketing solutions & industry marketing and market intelligence (inclusive of competitive intel). Youre excited to bring to PagerDuty an arsenal of best practices a customer-obsessed point of view and a history of fostering tight collaboration across Marketing Product and Sales and we cant wait to meet you.

What we expect from you:

Strategy

• Architect deliver and iterate on strategic messaging and value proposition articulations for our platform and products that equips the sales teams to close deals supports successful product launches and deploys through all market-facing communication touch points (website sales messages content etc.).
• Be a strategic partner to our Product teams by bringing deep domain expertise in defining personas influencing strategic roadmap decisions and compellingly articulating customer needs as well as market and competitive dynamics.
• Understand and disseminate market insights customer requirements usage and buying behavior and the partner ecosystem to better identify market opportunities and customer demand for PagerDutys offerings.
• Maintain a deep understanding of our current and upcoming product and product plans in alignment with product leadership.
• Contribute to pricing & packaging strategy with customer market and competitive insights that maximize market fit with focus on increasing revenue and deal size.
• Own the external launch process from design to delivery for our platform and its products.

Leadership

• Build mentor and inspire a world-class data-driven product marketing team.
• Define teams strategy goals budget and hiring to build and measure team results.
• Design and implement a metrics-driven framework for measuring PMM impact from pipeline to adoption to retention.
• Ensure that all product marketing work is guided with deep knowledge of our products and the business problems they solve and offers data-driven insights to frame the problems.
• Build strong relationships with cross-functional departments including Product Field and Sales Enablement to ensure alignment with clear GTM plans that empower every team to succeed.

Enablement

• Partner hand-in-hand with Sales Enablement to equip our sales teams to win more deals with messaging sales strategies materials tools and market knowledge with the aim of increasing close rates competitor win rates decreasing sales cycle length and increasing annual contract value.
• Create value based solutions-oriented product-informed content and positioning in partnership with our Corporate Marketing and Content teams to ensure we deliver stories and artifacts that focus on business value and address each part of the buyers journey.
• Drive and inspire PagerDuty thought leaders - from building keynote presentations writing compelling articles speaking on the companys behalf and brief decision makers all in an effort to solidify our position as the thought leader in modern digital operations.
• Nurture and leverage relationships with industry thought leaders influencers key strategic customers and partners to help increase market awareness about PagerDuty.
• Lead the creation design and enablement of our externally-facing product demos.
• Work with the partner teams to develop solutions that support PagerDutys GTM plays and deliver value to partners and customers.

Requirements:

• 10-15 years of experience in product marketing and related marketing functions in the software industry
• Relevant domain expertise strongly preferred
• 8 years of progressive management experience with an emphasis on leadership and engaging global and local stakeholders
• Demonstrated ability to build trusted relationships with executive sponsors and practitioners
• Experience with enterprise Software-as-a-Service offerings; technical background or clear understanding of developer products a plus
• Experience supporting an Integrated GTM motions that includes Product-led Growth Sales Partners and technology ecosystems

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations wecannot employ candidates residing in:

Location restrictions:
Australia:Northern Territory Queensland South Australia Tasmania Western Australia
Canada:Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.