MS Engineering Operations Associate (Analyst) - Full stack(Angular/Java) / Mainframe DB2 Backend Preferred – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Driven by curiosity you are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Role Overview:

The Java Support Analyst is responsible for maintaining troubleshooting and optimizing enterprise Java applications. This role involves incident resolution performance tuning API troubleshooting database optimization and CI/CD deployment support. The analyst will work in an Agile DevOps-driven environment and support legacy modernization application enhancements stabilization and performance improvements for mission-critical applications in Freight Rail and Logistics industries.

Required Technical Skills

Java Spring Boot Hibernate JPA REST APIs Microservices
Database performance tuning (Oracle MySQL PostgreSQL SQL Server MongoDB)
CI/CD pipelines (Jenkins GitHub Actions GitLab CI/CD Azure DevOps)
Cloud platforms (AWS Azure GCP) and containerized deployments (Docker Kubernetes)
Monitoring tools (Splunk ELK Dynatrace AppDynamics New Relic)
Security frameworks (OAuth JWT SAML SSL/TLS LDAP Active Directory)

Key Responsibilities

1 Incident & Problem Management

Provide Level 2/3 support for Java applications resolving production issues API failures and backend errors.
Diagnose and troubleshoot Java-based application crashes memory leaks and performance bottlenecks.
Analyze logs using Splunk ELK Stack Dynatrace AppDynamics or New Relic.
Work with ITIL-based Incident Problem and Change Management processes.
Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.

2 Java Application Debugging & Optimization

Debug and analyze Java applications built on Spring Boot Hibernate and Microservices.
Fix issues related to RESTful APIs SOAP web services JSON/XML parsing and data serialization.
Optimize Garbage Collection (GC) CPU and memory utilization for Java applications.
Work with Java profiling tools (JVisualVM YourKit JProfiler) to identify slow processes.
Assist developers in resolving code-level defects and SQL performance issues.

3 API & Integration Support

Troubleshoot REST APIs SOAP services and microservices connectivity issues.
Monitor and debug API Gateway traffic (Kong Apigee AWS API Gateway or Azure API Management).
Handle authentication and security for APIs using OAuth 2.0 JWT SAML and LDAP.
Work on third-party system integrations with SAP Salesforce ServiceNow or Workday.

4 Database Support & SQL Performance Tuning

Analyze and optimize SQL queries stored procedures and indexing strategies.
Troubleshoot deadlocks connection pooling and slow DB transactions in Oracle PostgreSQL MySQL or SQL Server.
Work with NoSQL databases like MongoDB Cassandra or DynamoDB for cloud-based applications.
Manage ORM (Hibernate JPA) configurations for efficient database transactions.

5 CI/CD & Deployment Support

Support CI/CD pipelines using Jenkins GitHub Actions GitLab CI/CD or Azure DevOps.
Work on Docker and Kubernetes-based deployments for Java applications.
Assist in automated testing and validation before production releases.
Troubleshoot deployment failures rollback strategies and hotfix releases.

6 Cloud & DevOps Support

Monitor Java applications deployed on AWS Azure or GCP using CloudWatch Azure Monitor or Stackdriver.
Support containerized deployments using Kubernetes OpenShift or ECS.
Manage logging monitoring and alerting for cloud-native Java applications.
Assist in configuring Infrastructure as Code (Terraform Ansible or CloudFormation) for DevOps automation.

7 Security & Compliance Management

Ensure Java applications comply with security standards (GDPR HIPAA SOC 2 ISO 27001).
Monitor and mitigate security vulnerabilities using SonarQube Veracode or Fortify.
Implement SSL/TLS security measures and API rate limiting to prevent abuse.

8 Collaboration & Documentation

Work in Agile (Scrum/Kanban) environments for application support and bug fixes.
Maintain technical documentation troubleshooting guides and runbooks.
Conduct knowledge transfer sessions for junior support engineers.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date