Voice Engineer
Voice Engineer
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Job Description
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.
The NCIA provides a wide range of services including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
- Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.
Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.
To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID C004264
Role Duties and Responsibilities
Incident Management
- Provide prompt professional and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains for all encompassed Area of Responsibility (AOR) of the Service;
- Liaise with other teams in troubleshooting technical issues at various levels (network backend frontend firewalls)
- Perform root cause analysis in order to reduce repeating/recurring technical issues
Request Fulfillment
- Implement approved service requests and change requests (e.g. creation of new resources/configuration items alteration of existing resources/configuration items).
Maintenance
- Implement security measures (patches updates etc..) on the systems manually with no to minimal downtime.
- Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability continuity and optimum performance.
- Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities
On-Call Duties
- Certain periods of the contract period to be decided by the unit manager be ready and available after workhours during the week and the whole day during the weekend to be ready to provide support and resolve technical issues on all security domains for all encompassed Area of Responsibility.
Continual Service Improvement
- Improve backend and frontend maintenance activities;
- monitoring tools and implementation of security measures resulting in minimal to no service interruption.
- Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
- Identify and provide opportunities for continuous service improvements.
Essential Skills and Experience
- Backfill for a Video / VTC engineer with at least 5 years experience in CISCO technologies and HP Poly Video teleconference systems
Working Location
- Mons Belgium
Working Policy
- On-Site
- Can work occasionally from home- to be agreed and approved by manager before.
Travel
- Occasional travel around once a month in Belgium to other NATO sites including Braine LAlleud and NHQ in Brussels
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Employment Type
Full Time
