Solutions Engineering Manager, Iberia & Italy
Solutions Engineering Manager, Iberia & Italy
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
What youll do
Cloudflares solutions engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflares services our Solutions Engineers are expected to sit alongside our peers in our clients and to contribute their energy ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!).
As a Solutions Engineering Manager you set the cadence of the teams communication collaboration and culture. Supporting the personalised individual development plan for each team member you will coach our Iberia & Italy SE Team to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our Enterprise prospects and customers by shadowing and improving your teams technical expertise to help develop good practice and ensure a high standard of customer success.
Responsible for the hiring on-boarding enablement and technical pre-sales performance of the Iberia & Italy Solutions Engineering team you will be the focal point for coordinating the teams resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalate early and to engage the correct resources at the right time.
To aid your team you will work closely with cross-functional teams at Cloudflare from Sales and Product through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customers needs.
Who we are
The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive-mind our SE team is made up of individuals from a wide range of backgrounds - from end-customers to other vendors Financial Consulting to Product Management Customer Support to Software Engineering. In short if we are to solve complex problems we need a diverse curious and collaborative team.
Cloudflares mission is one which is both simple and timeless to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare.
In our aim to support your success all the resources and training required to build a custom personal development plan to be effective for the role will be provided.
Examples of desirable skills knowledge and experience
Our Solutions Engineers come from a wide range of backgrounds: financial consulting engineering software development product management customer support & project delivery. Were serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately you are passionate about technology have the ability to explain complex technical concepts in easy-to-understand terms and you like coaching and teaching.
Requirements
- Demonstrable experience in coaching leadership skills or team management.
- Demonstrable experience in understanding and solving escalations team issues or other management related scenarios.
- Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
- Proven track record in technical pre-sales domain.
- Proven knowledge of the Iberia & Italy enterprise market.
Inter-Team Goals
- Cultivate cross SE team/office coordination keep us all connected as one team.
- Facilitate knowledge transfer between SE teams.
- Ensure the team learns from the great ideas of single team members.
- Ensure mistakes are not repeated within the team.
- Develop strong relationships outside of SE organisation to aid in escalation of issues.(product/support/engineering/special projects/marketing/legal/etc).
- Maintain strong communication with Account Executives and Customer Success leads.
Intra-Team Goals
- Keep the pulse of the team: who is happy productive performing. Know each members strengths and how they would each like to develop.
- Exemplify and cultivate positive culture traits.
- Provide support and confidence to team members.
- Cultivate a very open communication environment. Criticism is welcome and appreciated.
- Maintain a culture of independence amongst team members while offering advice to team members on how to improve.
Personal Goals
- Operate as a highly performing individual contributor.
- Maintain trust and respect from the team.
- Ability to handle any call from any customer.
Responsibilities
- Report on individual SE strengths and weaknesses and support performance management to achieve high-standards of success.
- Conduct 1:1s with team members.
- Act as a point of escalation for team issues escalate issues that cant be solved in the team.
- Recruit interview and on-board new team members.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Manager
Employment Type
Full Time
