Dispatcher
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Job Description
Job Summary
At Monona Plumbing & Fire Protection our mission is to consistently deliver exceptional experiences to our customers and build lasting relationships along the way. As a Dispatcher you play a vital role in making that happen by ensuring our service operations run smoothly and efficiently.
In this front-line role youll be the main point of contact for incoming service requestscoordinating schedules dispatching technicians and working closely with project managers to meet labor demands. Youll also take a proactive approach in maintaining strong customer relationships by reaching out to schedule preventative maintenance and follow-up visits. Your ability to stay organized communicate clearly and manage multiple tasks in a fast-paced environment will directly support the success of our Service team.
Responsibilities
Answer incoming service calls and schedule work orders for repair installation and maintenance
Dispatch technicians based on availability location and required skillset
Coordinate labor needs with project managers to support service and construction jobs
Proactively contact customers to schedule preventative maintenance and follow-up services
Accurately enter and update work order details customer notes and quotes in Sage
Track ordered parts and schedule return visits based on delivery status
Follow up with technicians and enter after-hours call details into the system
Process third-party service requests and monitor the service email inbox
Collaborate with the team to ensure smooth scheduling and communication
Knowledge Skills and Experience
Experience in service coordination dispatching or a similar customer-focused roleconstruction and/or service industry experience preferred
Outstanding communication and interpersonal skills with a calm and professional demeanor under pressure
Strong organizational skills with the ability to multitask and manage competing priorities effectively
Tech-savvy and quick to learn new systems with solid computer proficiency
Self-starter who is proactive team-oriented and thrives in a fast-paced environment
Other Requirements
Ability to sit at a computer and manage phone-based tasks for extended periods
Availability to work 100% onsite from 7:00 a.m. to 4:00 p.m. Monday through Friday
Note: This job description provides an overview of the responsibilities and requirements of this position. It is not an exhaustive list of all duties responsibilities or requirements.
Pay Range
Full-time $22-$28/hr dependent on experience - eligible for overtime
Text to Apply!
Text DISPATCH to to apply for this position.
Why work for MPFP
Monona looks for employees who live their life love their work are personally accountable and go beyond what is required. Everything we do and the way in which we do it is aligned with our core values. Quality craftsmanship customer service and safety are at the core of who we are.
Live Your Life; Love Your Work.
Working hard and having fun is at the core of who we are. We strive to create an environment in which hard work and flexibility go hand in hand.
Create Enduring Relationships.
We value our customers and team members and do not take them for granted. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive.
Be Personally Accountable.
We follow through on our commitments and deliver on our promises. We take responsibility for our actions and mistakes.
Do the Right Thing.
We act with integrity and focus on being honest fair and ethical. Quality craftsmanship customer service and safety are integral to who we are and how we accomplish our work.
Show Respect for Others.
We believe in honesty and treating people fairly and with respect. We listen to our employees customers business partners and the community.
Remain Humble.
We are one team; our success is collective not individual. We are quietly confident and let our actions speak louder than our words.
What We Offer
At Monona Plumbing & Fire Protection our employees are our greatest asset. We value our employees by committing to providing a comprehensive benefits package to support their well-being and success.
Heres a brief overview of the benefits available to you as an employee (non-union):
Health & Wellness
- Health Insurance with Group Health Cooperative (GHC) Dental & Vision
- Employer-Paid Life Insurance
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- Voluntary insurance options such as: short term disability long term disability critical illness voluntary accident
Financial Stability
- Competitive Pay
- Retirement Savings 401(k) with Employer Matching
- Rewards and recognition
Work-Life Balance
- 8 Paid Holidays
- PTO Policy
- Work with a values-driven and close-knit team
- Regular company & team events
Monona Plumbing & Fire Protection is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other status protected by applicable federal state or local laws.
We encourage individuals from all backgrounds to apply and we are dedicated to creating an environment where everyone feels respected valued and supported in their career growth. Please let us know if you require a reasonable accommodation during the application or interview process.
Employment Type
Hourly
