Amazons Translation Services team is responsible for building the tools and features that support the localization and translation needs of all Amazon businesses. We partner with content owners to translate content shown to customers around the world and we are obsessed with providing the right quality content in each language we support. We are looking for a Sr. Program Manager experienced in project management and data analysis. In this role you will partner closely with Tech Operations and Finance teams; subject matter experts; and senior leadership to drive data-driven improvement and standardization efforts to our translation process. The ideal candidate will have a strategic analytical and collaborative mindset. You deliver measurable results that enhance the efficiency quality and cost-effectiveness of our localization services. You are a self-starter and are able to deal with a high degree of ambiguity. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope lets talk.
Key job responsibilities - Own the end-to-end process of data collection normalization and enrichment - Produce large-scale data analysis and visualization to drive prioritization decisions - Collaborate with stakeholders at all levels to understand pain points prioritize initiatives and secure buy-in - Communicate progress and outcomes effectively to senior leadership making recommendations to further align processes with strategic goals
About the team The team consists of Product Managers UX Designer Program Managers and Software Developers located in Seattle Barcelona and Hyderabad. The central team builds end-to-end translation technology optimizing the quality and cost of translations across all of Amazons content. We build state of the art translation technology: traditional and LLM-based machine translation computer-aided translation translation memories and term bases LLM-based QA dynamic workflow/routing decisions etc.) to streamline productivity and ensure consistent quality.
- 5 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience - Experience with QuickSight dashboards and data visualization - Experience in writing SQL queries and creating business intelligence reports using Tableau Power BI
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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