Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailNot Disclosed
Salary Not Disclosed
1 Vacancy
Under the direct supervision of the CGI Management personnel the Bilingual (English/Spanish) Fraud Associate Level II assists the Fraud team in completing various duties including translation and Spanish speaking requirements as needed. This employee will is expected to perform various clerical and repetitive manual functions. Operate various office equipment and machinery in the preparation processing and mailing of passports and passport related documents. Utilizes the current TDIS-PD and PRISM computer operating systems to include document preparation creation of document batches document imaging (scanning) and reviewing retrieval of individual application information data entry book printing the generation of mailing labels and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Ability to follow pre-set pattern for document sequencing. Insert and retrieve application packages from file cabinets. May involve performing cashiering duties on occasion. Due to the nature of the government contract requirements and/or clearance requirements U.S. Citizenship is required.
With oversight from the Government Fraud Program Manager (FPM) the Fraud Associate Level II performs data analysis in support of the Fraud Program Office and other duties as assigned.
This position is located in our Charleston SC office with work performed at client site in Charleston SC.
Your future duties and responsibilities:
Assist with any Spanish speaking needs and or required translation of correspondence and/or documents
Read rapidly from both paper and a computer terminal
Liaise with other DOS agencies and other USG agencies while performing daily duties
Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents
Process initial fraud case paperwork enter data perform quality control reviews of data entered
Process fraud case paperwork including: scan fraud cases enter or update applicant information into National Fraud Database (ECAS) PLOTS Travel Document Issuance System (TDIS) and other databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)
Complete pre-formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office proofread correspondence correct and deficiencies
Assist in verifying vital records and other public records
Perform telephone and written inquiries concerning pending applications for FPM and team members
Assist in preparing Passport fraud detection training materials
Retrieve mail file requests or other information from other DOS offices
Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files
Maintain paper and electronic file libraries
Assist in training other Fraud Associate Level Is and maintain training materials
Assist in process improvement
Enter and maintain data in an in-house fraud database
Verify and analyze data in various internal law enforcement and commercial databases (e.g. LexisNexis CCD EVVE CURP CLEAR) and report results
Track fraud case statistics
Update Agency/Center FPM SharePoint page
Interface with Diplomatic Security and other Passport Center/Agencies
Interface with stakeholders (accept
Required qualifications to be successful in this role:
EDUCATION/EXPERIENCE:
Bachelors Degree (or) 4 years of experience as a Support Associate Level III or IV (or) 4 years of experience in law enforcement criminal justice intelligence or other professional analytic positions and;
Three (3) years of law enforcement criminal justice intelligence or other professional analytic experience and;
Five (5) years of experience utilizing a variety of office software specifically: MS Word MS Power Point MS Excel and MS Outlook.
ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking reading and writing in Spanish. Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
Other qualifications to be successful in this role:
Ability to multi-task while paying attention to detail and accuracy
Ability to quickly assimilate information analyze facts and accurately report to management
Possess comprehensive writing skills ability to proofread correspondence convey ambiguities and correct deficiencies
Good hand-eye coordination
Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
Capable of performing repetitive tasks while maintaining a high level of accuracy such as: lifting standing reaching twisting sealing envelopes opening/sending mail stacking shredding packing/moving/stacking boxes un-stapling paper-clipping sorting filing and reading
Ability to work in one place and traverse the office on a continuing basis
Ability to provide basic customer service skills
Ability to operate desktop and industrial sized scanners
Must meet all qualifications requirements of the Fraud Associate Level I
Capable of analyzing facts and evaluating information drawing conclusions from such evaluations and formulating recommendations
Capable of leading smal
Hourly Rate: $18.41/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level relevant experience and training and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees up to a maximum for their job category
401(k) Plan and Profit Participation for eligible professionals
Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits
#CGIFederalJob
#LS-12
#ClearanceJobs
#PassportUS
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
IC
Full-Time