Schools Out! Program Assitant for Communication & Family Support

Job Title:Program Assistant for Communication and Family SupportLocation:Schools Out!Job Group:Non-Union Support StaffPay Level:Non-Exempt Pay Grade 16Reports To:Schools Out Program AdministratorSummary: The Schools Out Program Assistant for Communication and Family Support is vital in supporting multilingual families across the district. The Program Assistant provides direct in-person support to families including assistance with confidential and time-sensitive documentation and serves as a liaison between schools and community resources. This position requires a high level of cultural competence strong communication and organizational skills and the ability to navigate cross-cultural contexts. Collaboration with school district personnel will be Duties and Responsibilities: 1. Provide cross-cultural communication support to families and school staff Design and implement culturally responsive communication strategies that honor diverse family structures and communication preferencesMediate cultural misunderstandings between families and school personnelProvide staff training on culturally responsive communication practices2. Assist families in completing time-sensitive and confidential paperwork in person Guide families through after school program registration and enrollment processesExplain program agreements pick-up procedures and emergency protocols Assist with completion of medical forms and emergency contactsEnsure confidentiality while explaining disciplinary policies and behavioral support plans3. Collaborate with district departments and community organizations to connect families with essential resources:Facilitate connections to transportation services for after school program participationConnect families with tutoring services mentorship programs and academic support resources4. Serve as a cultural and linguistic bridge between families and Schools OutExplain after school program philosophy activities and academic support in culturally relevant waysAddress conflicts between family expectations and program policies with cultural sensitivityDevelop culturally appropriate after school program materials and family communication in collaboration with the Program Assistant for Quality and Compliance to reflect and celebrate the diverse backgrounds of program participants5. Maintain accurate and organized records in compliance with district and privacy standardsCreate and maintain confidential student files for after school program participantsDocument daily attendance and success of ML students in after school settingsEnsure FERPA compliance for all after school program student records and family communicationsGenerate reports on student participation family engagement and program outcomes6. Attend weekly Schools Out Administration meetingsAttend meetings across the district as needed7. Develop communication plans and strategies to include the use of digital tools and platforms to communicate with families and staffManage after school program communications through parent portals and district messaging systemsSupport the creation and distribution of multilingual after school newsletters and program updatesProvide technical support to families accessing after school registration systems and program resources8. Other special projects and duties as Responsibilities: The ability to work in a collaborative team environment is essential to the employees successful job performance. The ability to perform duties with awareness of all District requirements and School Board policies is essential. Regular attendance in accordance with the established work schedule is Requirements: The requirements listed below are typical of the knowledge skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential and/or Experience: Bachelors Degree in Education Child Development Family Studies Multilingual Education Applied Linguistics Social Work or related discipline Certification with demonstrated application in youth programming or educational settings also required. Ability to speak another language in addition to English preferred (For example: French Spanish Nepali Swahili Somali and/or Mai Mai). Previous experience in family or community engagement roles a background in education social work or public service environments is desirable. Familiarity with school district operations and community-based resource navigation would also be Skills: Ability to read and interpret documents such as State Financial Applications Scholarship Applications Family and Staff Handbooks safety rules and procedure manuals. Ability to develop and write routine and correspondence. Ability to effectively speak with individuals or before Skills: Ability to calculate figures and amounts such as tuition rates and discounts. Ability to apply concepts of basic Skills: Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Demonstrated ability to deal with problems involving several concrete variables in standardized situations is Skills and Abilities: Demonstrated cultural competence and sensitivity. Effective organizational and time management skills and the demonstrated ability to manage multiple tasks are required. The ability to communicate clearly and concisely both orally and in writing is essential. Demonstrated high attention to detail and accuracy. Ability to maintain confidentiality. Technologically proficient with experience using tools such as:Microsoft Office Suite PowerSchool Playground Talking Points TIN or similar interpretation platforms Language Line. Reliable transportation to travel to various locations within the district. Ability to perform duties with awareness of all District requirements and School Board policies as it relates to the job responsibilities is essential. Demonstrated ongoing commitment to workplace diversity sustainability and delivering exceptional customer service is Demands: The physical demands described here are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations as defined by the District may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to sit talk see and hear. The employee is occasionally required to walk stand and reach with hands and arms. The incumbent must demonstrate manual dexterity to operate a computer adding machine phone and other office machinery. The employee must occasionally lift and/or move up to 50 pounds such as cases of computer paper. Specific vision abilities required by this job include close vision and depth perception. The employee may occasionally be asked to travel to other work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential work is performed in an office setting and in a highly visible location requiring constant interaction with the public and District personnel. The individual is responsible for safeguarding confidential sensitive communications and information. The noise level in the work environment is usually moderate. The position demands meeting deadlines with severe time constraints.