Customer Quality Representative - Quincy, IL
Customer Quality Representative - Quincy, IL
Posted on :
27-06-2025
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1 Vacancy
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Job Description
Customer Quality Representative- Quincy IL
Job Summary
The Customer Quality Representative will act as the liaison between customers and internal departments (manufacturing warehouses sales etc.) on quality-related issues. Responsible for handling and resolving customer complaints ensuring timely communication and closure. Collaborates on complex issues with cross-functional teams and supports continuous improvement initiatives. Provides quality support to commercial sales customer service and production teams while contributing to team knowledge and development. This position reports to the Customer Quality Manager.
Job Description
Hiring Manager- Angela Morehouse
Recruiter- Ashley Medina
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
Job Summary
The Customer Quality Representative will act as the liaison between customers and internal departments (manufacturing warehouses sales etc.) on quality-related issues. Responsible for handling and resolving customer complaints ensuring timely communication and closure. Collaborates on complex issues with cross-functional teams and supports continuous improvement initiatives. Provides quality support to commercial sales customer service and production teams while contributing to team knowledge and development. This position reports to the Customer Quality Manager.
Job Description
- Manage customer complaints for Pet Solutions
- Ensure complaint program is being followed as outlined
- Own customer complaints -work with Business Managers GeneralManagers Research Operations Legal andRegulatory to manage process flow; communicate with customer to ensure full resolutionof complaint including final letter tocustomer
- Detailed weekly reporting of customer complaints to leadership team
- Lead and organize weekly call to support discussion and progress of outstanding complaints to leadership and key cross-functional teams
- Master information systems as needed to effectively perform tasks
- Liaise between customers & manufacturing sites warehouses & internal depts related to quality processes & requests
- Support Policy Tech implementation and coordination for Pet Solutions
- Bachelor Degree inScience-Related Field or equivalent work experience
- Minimum of 3 years with quality or technical related experience preferred
- Strong organizational skills including excellent written and verbal communication skills
- Developed interpersonal techniques customer focused
- Ability to prioritize and work independently with minimal supervision; effectively plan organize and execute own activities
- Strong Communication Skills
- Consistent detail oriented
- Must be able to navigate Oracle Excel Access Salesforce
Hiring Manager- Angela Morehouse
Recruiter- Ashley Medina
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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