Service Project Manager
Service Project Manager
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Job Description
Req ID:487492
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the full-time onsite Service Project Manager in Vasteras SE were looking for
Your future role
Take on a new challenge and apply your project management and supply chain expertise in a new cutting-edge field. Youll work alongside collaborative and dynamic teammates.
Youll drive impactful solutions by managing parts agreements including contract negotiations pricing and customer orders ensuring operational excellence and customer satisfaction.
Day-to-day youll work closely with teams across the business (Procurement Supply Chain Finance) digitalize customer service processes to enhance efficiency and much more.
Well look to you for:
- Managing variation orders by interfacing with customers and internal stakeholders such as Procurement Supply Chain and Finance
- Taking end-to-end responsibility to fulfill obligations to customers in cooperation with relevant Alstom internal stakeholders and functions
- Supporting the digitalization of Customer Service processes by investigating and implementing digital solutions for customer ordering and supply chain processes
- Providing regular status and performance reports to management in relation to both internal and external customers using the Customer Dashboard
- Collaborating with Business Development to create Parts Catalogues and Price Lists
- Acting as the primary interface for customer management and development of a pipeline for new business opportunities
- Driving operational excellence by ensuring accountability and efficiency in all aspects of the role
- Building strong collaboration and teamwork across different functions to achieve shared goals
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
- Degree in Engineering or Business Administration or equivalent qualification
- Experience or understanding of external stakeholder management (minimum 3 to 5 years)
- Knowledge of MS Excel Baan and SAP
- Familiarity with customer service processes including contract negotiation pricing and invoicing
- Fluent communication skills in English and Swedish
- Strong operational effectiveness and accountability
- Knowledge of the railway industry (preferred but not mandatory)
- Adaptability in digitalizing processes for customer ordering and supply chain
Things youll enjoy
Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
- Enjoy stability challenges and a long-term career free from boring daily routines
- Collaborate with transverse teams and helpful colleagues
- Work with external stakeholders leveraging your expertise in MS Excel Baan and SAP to deliver results
- Progress towards becoming a key contributor to the development of innovative parts and overhaul solutions within the railway industry
- Utilise our inclusive and dynamic working environment that fosters collaboration operational effectiveness and continuous learning.
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Job Type:Experienced
Required Experience:
IC
Employment Type
Contract
