Technical Build Manager

Location: UK - Hatfield UK - London UK - Milton Keynes UK - Reading Job-ID: 213943 Contract type: Standard Business Unit: System Engineering & Technicians

Life on the team

We are currently recruiting for an exciting opportunity as a Technical Build Manager in our SWAP service team which has the opportunity to operate on a global level. You will be challenged this fast passed and growing team and will have the opportunity to grow as the team expands.

The SWAP Service is a fast-paced environment with various customer builds that we support throughout the SWAP build and repair cycle we are introducing this role to support SWAP Operations on a Global scale with a consistent and reliable function that owns and maintains the quality of the builds. To achieve this your role will be aligned to Build take on and it will encompass all in life build management change control and productivity effectiveness. You will work closely with the Customer Operations teams Engineers and our internal build teams to ensure we deliver a reliable service. Quality will be your focus but in parallel you will be advising the department on how we can plan for future growth; this will not only be from a technical view it will also include the physical infrastructure capabilities. A core part of this role will require you to keep abreast of changing technologies (SCCM autopilot etc) and how these will affect the build and delivery outcomes for the customer.

What youll do

Ensure we are adhering technically to the vendor programme
Maximising the vendor programmes and knowledge to resolve known issues and utilise their tools to reduce the cost to serve.
A technical owner responsible for onboarding liaising with the new vendors so that we can confirm we have the rights tool and skills (Samsung Apple etc)
Working with the customer to test and sign off the build
Working closely with the build team (including the team in LTS) to ensure all build instructions are understood
Regular audit of the build timings to ensure customer changes have not increased time
Work with the customer to reduce/optimise builds on the bench
Create and own the process for build escalations
Monthly/quarterly meetings with the vendors on latest issues
Supporting the onboarding of new vendor programmes
Meeting with customer and Computacenter technical teams to improve and reduce length of build
Responsible for the maintenance of the physical infrastructure to maintain productivity

What youll need

Experience in running a successful Configuration department or technical team
Someone who is pro-active in dealing with issues and escalations and can own this through to completion
Flexibility if required to operate in different time zones
Able to travel internationally if required
Technical knowledge on SCCM Autopilot and Server
A good track record of delivering exceptional levels of service
A self-starter and someone who can work on their own initiative
Engineering background
Technical qualifications are desirable.
SC Cleared or the ability to pass SC clearance
Multilingual is desirable

Current information for our applicants

Business as usual Not quite. Of course the Corona crisis also presents us with major challenges.

However we are broadly positioned across various industries plan for the long term and have always been flexible in our approach to our customers especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

Thats why there are still areas of our business with clear hiring requirements and we would like to bring talent like you on board! By the way we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure have about 17000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations you can expect a dynamic international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
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