Student Casual - Visitor Welcome Assistant - Campus Services - Winterbourne House & Garden - Grade 2 - 903839
Student Casual - Visitor Welcome Assistant - Campus Services - Winterbourne House & Garden - Grade 2 - 903839
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Job Description
Position Details
School or Department: Campus Service Winterbourne House & Garden
Location: University of Birmingham Edgbaston Birmingham UK
Grade/Band: Grade 2
Hourly rate: 13.06 per hour plus holiday entitlement
Casual contract from: 14/07/2025 - TBC
Positions available: 1
Advert closing date: Tuesday 1st July 2025 at 23:59PM
If we receive a high volume of applications then we may close this advert early. We recommend that you apply as soon as possible.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond support them to succeed and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Background
Winterbourne House and garden is a unique heritage attraction with the house being an accredited museum and the garden a Grade II listed Botanic garden. Open to the public it welcomes nearly 100000 visitors a year. We are looking for someone to work on our busy Reception for the next couple of months while we recruit for a permanent vacancy.
Role Summary
The role sits in Winterbournes Visitor Services Team and is based on our busy Visitor Reception. You can be welcoming over 500 visitors a day selling the relevant tickets checking Membership dealing with enquiries events and access. Working alone you will be happy to work to procedures but also used to using your intuition to deal with situations as they occur. The role will suit someone who thrives on working in a busy face to face customer service role.
Main duties
1. Visitor Reception
- Opening of the visitor areas completing daily H&S and security checks.
- Welcome all visitors to the property issuing tickets checking Membership cards etc.
- ActivelypromoteGift Aid on Entry Winterbourne Membership and Guidebook sales.
- Tooperateelectroniccashregister/card transaction machineswiththe appropriate levels of skill and accuracy.
- Monitorvisitorflowinordertoefficiently minimisequeues and prevent overcrowding.
- Befamiliarwithandimplementagreedlevels of customercarealways providing excellent customer service.
- Acquireasoundknowledgeofthe House and Garden toensureallvisitorsareprovidedwithaccurateinformation.
- Checkandtidyvisitorareasequipmentandfacilitiesthroughoutthedaytoahighstandardofcleanliness.
- Assist in the locking of the site at the end of the day ensuring security procedures are met.
- Completeallnecessaryrecordsanddocumentation accurately andlegibly if handwritten. Carryoutpromptdispatchofrelevant forms and documents where necessary.
2. Administration
- Ensure GDPR is adhered to in relation to all personal data.
- Liaiseandworkincloseco-operation with the Winterbourne Team.
- ObserveallHealth&SafetyregulationsassetoutbytheUniversityinaccordancewithitsstatutoryobligations.
3. PersonalDevelopment
- Attendtrainingas necessary andundertakeone-to-onetrainingasandwhenrequiredinordertomaintainagreedstandardsofvisitorwelcome/service.
Person Specification
- Previous experience in a face-to-face customer service role (Reception/retail)
- Strong verbal communication skills with excellent spoken English
- Proficient in IT including Outlook Excel and database data input
- Knowledge of GDPR regulations
- Experience with till/PDQ systems
- Flexible and able to work weekdays and weekends (typically 3 days out of 7 10am to 5pm)
- Available to work regularly from the start of July for 13 weeks
If you have any queries prior to applying please direct them to: Tessa Lovell
View our staff values and behaviourshere
Valuing excellence sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT PGR or PhD student) you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.
You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work checks will need to be completed prior to work commencing.
Employment Type
Full-Time
