Senior Manager, Operations and Quality - Continent Support

The Senior Manager Operations & Quality Continent Support will lead the ongoing design deployment and sustainment of operational onboarding process for the Home Management Companies joining the Homes & Villas by Marriott Bonvoy platform. In addition the Senior Manager will be responsible for leading the design and implementation of our home curation process to ensure homes approved meet all home standards. To accomplish this the Senior Manager will partner with continent development teams and global regulatory to assess operations assessments coordinate home curation reviews based upon market entry approvals and in-person visits as required. The Senior Manager will be responsible for ensuring all required operational training and programming is pulled through at the partner level. The Senior Manager will partner with continent account management teams to monitor partner performance in the areas of guest satisfacation regulatory compliance and adherence to all operational processes and will align on strategies to improve areas of opportunity. Success in the position demands a focus and passion on driving brand adherence and partner long-term success.

CANDIDATE PROFILE

Education & Experience Required
High school diploma or GED and 9 years experience in the business sales and marketing management operations or related professional area
OR
4-year degree from an accredited university in Business Administration Hotel and Restaurant Management (or equivalent international degree) and 5 years of experience in business / partnership development real estate / home rental development property management hotel industry or other relevant business experience demonstrating a pattern of exceptional performance
1 or more years experience managing and defining transformational strategies for business units.
Expert project management and organizational skills with a service mindset
Demonstrated ability to deliver results effectively prioritize and execute tasks in a high-pressure environment

CORE WORK ACTIVITIES

Key Accountabilities
Provide operational onboarding support to our Home Management Companies (HMC).
Create HMC operational onboarding resources and videos for successful training prior to go-live.
Identify training gaps or sustainment needs in operational onboarding flowcharts and partner to create solutions to close gaps.
Executeday checkpoints with newly onboarded HMCs.
Manage the workstream related to EID creation and subsequent system access.
Manage the workstream for home curations and track/forecast units added and target dates.
Participate in HMC in-market visits and masterclasses.
Manage the Partner Procurement Program to bring refreshed catalogs to HMCs.
Participate in annual brand standards review.
Provide support for Quality Assurance Program.
Provides support to account management to lift performance levels at HMCs.
Plays a key role in monitoring Guest Voice with respect to individual HMCs.
Partner with Account Management on Quarterly Business Reviews Actions Plans and Processes.
Oversee Manager Operations & Quality Continent Support to include managing global inventory process and assigned checkpoints.

The salary range for this position is $108300 to $150700 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.