IT Support Analyst I
IT Support Analyst I
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Job Description
IT Support Analyst I
Calling All Tech-Wielding Padawans Hobbits of Helpdesk and Guardians of the LAN! Lyon College is seeking a Support Analyst Ian entry-level champion who will brave the binary wrangle rogue printers and rescue distressed users from the dark abyss of my email wont load. If your idea of a good time includes configuring hardware deciphering error logs like ancient runes and muttering incantations over DNS settings we want to talk to you. Whether youre Team Windows House macOS or a neutral Switzerland of both your quest will include ensuring that technology runs smoother than a dragons hoard sorted alphabetically.
Your Epic Quest Includes: battling gremlins in the network layer (TCP/IP DNS DHCP) crafting user-friendly training for the less technically inclined villagers and defending the colleges digital kingdom from the forces of entropy and cyber peril. If you come with at least 1-3 years of IT support experience wield a troubleshooting sword with precision and possess the wisdom to explain tech in plain tongue then saddle up! Experience in educational realms and remote support tools earns you bonus XP. Apply now and let your journey to IT greatness begin at Lyon Collegewhere the helpdesk is strong and the coffee is plentiful.
About the Role: The Support Analyst I is a full-time non-exempt position reporting to the Associate Director of IT Services. Responsibilities include providing first-level technical support for hardware software and network issues; documenting support processes; assisting in system installations and configurations; and contributing to IT security and disaster recovery efforts. The ideal candidate will have a high school diploma (bachelors preferred) 13 years of experience in IT support strong communication and problem-solving skills and a commitment to excellent customer service. Familiarity with both Windows and macOS remote support tools and basic network administration is essential.
Whats Next
If youre ready to jumpstart your career and use data to make a difference we want to hear from you! Submit your resume cover letter and references.
Benefits:
Lyon College currently offers the following benefits for full-time positions subject to applicable eligibility requirements: medical benefit dental benefit vision benefit voluntary benefits 403(b) retirement plan with employer contribution and match employer paid life insurance employer paid long-term disability coverage paid time off (includes vacation and sick time) 17 paid holidays annually and a tuition grant for faculty staff and their dependents.
Lyon College does not discriminate with respect to the hiring of applicants or with respect to the terms conditions or privileges of employment because of race color religion gender age disability sexual orientation or national origin. It is the continuing policy of Lyon College to comply with any applicable state and federal law regarding equal employment opportunities.
Lyon College is a private selective liberal arts college affiliated with the Presbyterian Church (U.S.A.). It is located in Batesville Arkansas a safe and historic town of 11000 that serves as commercial medical social and governmental hub for an eight-county area and named by USA Today as the best city to live in in Arkansas. The College currently enrolls almost 700 undergraduate students from 29 states and 14 foreign countries. Entering freshmen have an average high school GPA of 3.7. Interested candidates should send a cover letter resume and the names addresses and phone numbers of three references to Human Resources P.O. Box 2317 Batesville AR 72503-2317 or electronically. Review of the application will begin immediately and continue until the position is filled.
Required Experience:
IC
Employment Type
Full-Time
