Inbound Sales & Service Advisor - Fully Remote
Inbound Sales & Service Advisor - Fully Remote
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Job Description
Inbound Sales & Service Advisor Remote Start dates from August 2025
Key points
- Major UK insurance company (trusted by millions)
- Remote role with all equipment provided
- 37.5 hours per week shift-based rota across 7 days (2 out of 5 weekends)
- Basic salary: 24500
- Average bonus: 400600/month (some teams higher some lower see below)
- Great benefits training and progression
Are you great with people calm under pressure and ready to build a career in customer service and sales If youre looking for a fully remote role with proper training and progression and where your personality and performance make a real impact this could be a perfect fit.
The role in a nutshell
Youll be joining one of five inbound customer service and sales teams supporting customers with appliance insurance and repair queries. The calls are inbound customers come to us but youll still need to be confident in guiding conversations spotting opportunities and hitting targets.
Depending on the team you might be:
- Helping customers register a new appliance and offering extended protection
- Assisting with repairs or account queries and recommending extra cover
- Retaining customers who are thinking of cancelling
- Supporting Sky customers with their Sky Protect policies
- Handling calls on behalf of brands like Beko
No matter the team this is a busy structured compliance-led environment where empathy communication and resilience are key.
Youll have two weeks of initial training with coaching and ongoing support from your Team Leader and colleagues. Youll be part of a large remote workforce split into smaller supportive teams with daily huddles and regular 121s.
What experience do you need
You dont need to come from a regulated environment but you do need to have:
- Experience working directly with customers ideally in a phone-based or sales role
- Confidence working to targets or KPIs (call volume conversion etc.)
- Strong communication skills and a proactive positive attitude
If youve worked in outbound sales retail hospitality customer service or other contact centre roles youll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.
For the best chance of being shortlisted make sure your CV has dates and that any gaps are explained.
The reward
- Generous monthly bonus (averages vary across teams: 400600 with some roles offering more and the ability to earn far in excess of this for top performers)
- Remote working with full equipment provided
- 33 days holiday (including bank holidays which are a usual working day)
- Clear progression into senior roles or lateral moves into other areas
- Health and wellbeing schemes insurance policy benefits enhanced pension and salary sacrifice schemes
- A career path within financial services with real opportunities to grow
Essentials
- You must be based in the UK with the right to work
- Youll need a quiet place to work from home and reliable broadband all other kit is provided
- Youll be working shifts across a 7-day rota with most teams working 2 out of every 5 weekends
- Shifts are planned 46 weeks in advance and wont go later than 8pm
- Youll need experience in customer service or sales ideally with 12 months in a targeted or phone-based role though were open to different backgrounds if youve got the right attitude
Final point
Remote working isnt for everyone. It takes a self-starter mindset strong communication and the ability to bounce back when calls get tough. If youre someone who thrives with structure wants stability and still gets a buzz from helping people (and getting rewarded for it) wed love to hear from you.
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Video call with one of the Talent Tent team (15 mins)
- Online assessment (30 mins)
- Client interview (60 mins)
Well need to see proof of your right to work in the UK as part of the process.
Employment Type
Full Time
