Customer Experience Associate
Customer Experience Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Experience Associate
Location: Remote
Job Type: Full-Time / Part-Time
Compensation: Competitive hourly rate potential performance bonuses
Madrid Insurance Services. is a privately owned independent insurance agency based. They specialize in providing a wide range of personal and commercial insurance products with a particular focus on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
We are seeking a friendly proactive and customer-focused Customer Experience Associate to join our team. In this role you will serve as a key point of contact for customers helping to ensure every interaction is positive efficient and aligned with our brand values. You ll handle inquiries resolve issues and ensure a smooth overall customer journey.
Key Responsibilities:-
Respond to customer inquiries via email chat and phone in a timely and professional manner
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Provide accurate information about products services and company policies
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Troubleshoot and resolve customer concerns with empathy and efficiency
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Document interactions and track feedback in the CRM system
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Collaborate with internal teams to escalate and resolve complex issues
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Help identify opportunities to improve the customer experience
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Maintain a high standard of service in every interaction
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Strong written and verbal communication skills
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Excellent problem-solving and interpersonal abilities
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Ability to multitask and remain organized in a fast-paced environment
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Experience with CRM platforms and support tools (preferred but not required)
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Previous customer service or support experience (preferred)
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Reliable internet connection for remote roles
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Flexible work schedule and remote options
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Supportive team culture
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Training and professional development opportunities
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Potential for career growth within the company
Employment Type
Full Time
