Computer Repair - Tech Support - Computer Sales - Field Support
Computer Repair - Tech Support - Computer Sales - Field Support
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1 Vacancy
Job Description
Local Candidates Only Must be within 30 miles of our headquarters in Saint Croix Falls WI or planning to move to the area.
Are You Our Next Team Member
Do you love technology hands-on troubleshooting and delivering top-tier customer experiences Are you an experienced IT professional who enjoys solving complex technical issues recommending solutions and working in a fast-paced environment If you have a strong background in computer repair IT support and sales this role is for you!
This is NOT an entry-level position—were looking for a skilled IT professional with technical troubleshooting sales and customer service expertise.
About EasyITGuys
Founded in 2009 EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.
Learn more about us:
About Us Client Ticket Surveys Public Reviews
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Team: Residential Support Team (Works Across ALL Teams: Residential & Business)
Position: Computer Repair Tech Support Sales Field Support In-Person Role with Hybrid options
Location: 344 N Washington Street Saint Croix Falls WI (Service Center #001
Schedule Options: 9:00 AM 5:30 PM (Solutions Role) 9:45 AM 6:15 PM (Repair & Support Role)
Client Type: Residential (Home Users) & Business Support
As part of the Residential Support Team youll work in person at our Service Center handling the majority of physical support needs for all teams—including Business & Residential Support.
This role is highly collaborative working closely with:
Other Service Centers to support local and regional clients.
Remote Teams (Home Support & Business Support) to coordinate repairs sales and field service.
Your daily responsibilities will include troubleshooting hardware/software issues handling tech sales providing remote support and performing field service visits. This is a fast-paced hands-on role that requires strong technical expertise and customer service skills.
What Youll Do
This role combines technical troubleshooting in-person repairs and IT sales. Youll be expected to quickly diagnose issues resolve problems and offer solutions that improve the client experience.
Key Responsibilities:
Diagnose and repair computer hardware and software issues for residential & business clients.
Provide in-person technical support Troubleshoot and resolve problems onsite at the Service Center.
Assist customers with IT solutions Recommend products memberships security options and other tech services.
Perform field support Conduct onsite service visits for installations troubleshooting and repairs.
Manage multiple tasks efficiently Handle repairs sales inquiries remote support sessions and phone calls.
Answer inbound calls and assist walk-in clients Help customers find solutions in-store over the phone and via remote support.
Work closely with the Business & Residential Teams Communicate via Microsoft Teams to coordinate service and client needs.
Keep up with industry trends Stay updated on the latest technology solutions and best practices.
This is not just a repair job—you will play a key role in client interactions service coordination and IT solutions recommendations.
Who Were Looking For
Required Skills & Experience
3 years of IT support & troubleshooting experience
2 years of sales and customer service experience
1 years of experience in field support (onsite troubleshooting networking or IT services)
Strong technical aptitude & passion for IT
Local candidates only Must be within 30 miles of Saint Croix Falls WI
Proficiency in Windows OS & Microsoft 365
Ability to diagnose repair and replace hardware components
Experience installing operating systems software and drivers
Excellent communication skills Ability to explain tech solutions to non-technical users
Physical ability to stand for an entire shift & perform onsite visits as needed
Bonus Points Preferred Skills
Typing speed of 60 WPM
Experience working at an MSP or MSSP 3-5 years preferred)
Networking experience (Firewall/Router & Networking troubleshooting)
Sales expertise in IT services hardware and security solutions
IT Certifications (CompTIA Microsoft Cisco etc.
AS/BS Degree in IT or related field
What You Get Build Your Future With Us
At EasyITGuys we dont just offer jobs—we build careers. When you join our team you gain real-world experience mentorship and growth opportunities in a collaborative high-energy environment.
Competitive Pay & Compensation Accelerators Base pay profit sharing incentives based on performance.
Comprehensive Benefits Medical Dental & Vision Insurance to support your well-being.
Future-Focused 401K & Retirement Benefits to help secure your financial future.
Professional Growth Continuously expand your skills knowledge and expertise.
Work-Life Balance Paid Time Off (Vacation Sick Personal) & Paid Holidays.
Your Voice Matters A small-business culture where your ideas and feedback are valued.
Exciting & Fast-Paced Work Every day brings new challenges and learning opportunities.
Location: 344 N Washington Street Saint Croix Falls WI
Hours: Monday Friday 9:00 AM 6:15 PM (Varies by Role)
Ready to Join the Team
Apply today and become part of EasyITGuys!
Employment Type
Full Time
