As an Application Tech Support Practitioner you will be the crucial intermediary between clients and our systems or applications. Your responsibilities will include engaging with clients to comprehend their requirements troubleshooting issues and ensuring the seamless operation of our world-class systems. You will need to utilize your exceptional communication skills to provide clarity and support while leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you navigate complex situations and contribute to the overall success of our technology operations.
Roles & Responsibilities
Expected to work independently and become a Subject Matter Expert (SME).
Actively participate and contribute in team discussions.
Contribute to providing solutions to work-related problems.
Conduct training sessions for junior team members to enhance their understanding of the systems.
Document and maintain records of client interactions and resolutions to improve future support processes.
Professional & Technical Skills
Must-Have Skills: Proficiency in Go Programming Language.
Strong understanding of application support processes and methodologies.
Experience with troubleshooting and resolving technical issues in a timely manner.
Ability to communicate complex technical information clearly to non-technical stakeholders.
Familiarity with system monitoring tools and performance metrics.
Additional Information
The candidate should have a minimum of 3 years of experience in Go Programming Language.
This position is based at our Hyderabad office.
A 15 years full-time education is required.
Requirements
Minimum 3 years of experience in Go Programming Language.
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