Reservations Supervisor - Hilton Baltimore Inner Harbor
Reservations Supervisor - Hilton Baltimore Inner Harbor
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1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#LI-DS2
EOE/AA/Disabled/Veterans
Hilton Baltimore Inner Harbor is looking for their next Reservations Supervisor to join the Reservations Team! Find this hotel next to Oriole Park at Camden Yards and it is connected to Baltimore Convention Center via skywalk and near downtown dining.
Our ideal candidate has previous Reservations or Front Office experience ideally already trained in ONQ RnI and Dephi and has a keen attention to details.
Shift Pattern: 8:30AM-5:00PM Monday - Friday with weekend availability if needed.
Pay Rate:$27.17 per hour
The Benefits:
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical insurance coverage for you and your family
- Mental health resources
- Best-in-class paid time off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) with a 15% discount
- Debt-free education: Access to a variety of educational credentials including college degrees professional certificates and more
- Career growth and development opportunities
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement if applicable.
What will I be doing
As a Reservations Supervisor you will oversee the efficient operation of the reservations department and the group reservation process to accommodate guest needs and maximize revenue. You will be responsible for managing the reservations process and operation in the hotels continuing effort to deliver outstanding guest service and financial profitability.
Specifically you would be responsible for performing the following tasks to the highest standards:
- Manage daily reservations processes and operations to include but not limited to room inventory and availability group rooming lists and blocks cut-off dates and restrictions occupancy selling guest rooms systems use and management.
- Ensure proper group billing set up.
- Prepare and generate designated reports.
- Handles guest complaints and assists in problem solving techniques.
- Performs other duties and responsibilities as assigned or required.
- Trains supervises schedules and assists in evaluating staff.
Required Experience:
Manager
Employment Type
Full-Time
