Client Service Account Manager - Vice President
Client Service Account Manager - Vice President
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$ 95500 - 153000
1 Vacancy
Job Description
Job responsibilities:
- Advise and act as proactive partner to the client providing advice/consultation on decision making
- Reach out to clients to assess progress client satisfaction and potential impediments to a high level of service satisfaction
- Act as clients central point of resolution and escalation for service issues liaises with bank partners to manage issues
- Convey complex ideas and client issues with confidence
- Identify and address product/service gaps and development opportunities leveraging the full array of Treasury Services product capabilities
- Adhere to and ensures clients compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications capabilities and skills:
- 8 years of relevant industry and/or functional experience
- Advanced understanding of Treasury Products and Services inclusive of knowledge of financial exposure/operational risk related to TS transactions
- Technical knowledge/comprehension to recommend value-added solutions for clients and partners
- Ability to present oral and written communication in an organized clear and confident manner
- Manage time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
- Ability to effectively partner with internal colleagues and external clients
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI Blackberry/Good mobile suite etc.) when business needs arise
Required Experience:
Chief
Employment Type
Full-Time
