PC Specialist (4466-50)
PC Specialist (4466-50)
Posted on :
26-06-2025
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1 Vacancy
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Job Description
PC Specialist (4466-50)
Deadline to Apply:
July 5 2025
Work Location:
Various County Locations
Work Hours:
20-28 hours/week
Pay Range:
$24.41 - $32.40 hourly
GENERAL DESCRIPTION:
Under general supervision the PC Specialist provides specialized technical support and coordination of services for all PC/LAN hardware software and mobile devices in an agency or county department and provides technical support for complex and unusual problems to determine appropriate corrective action.
QUALIFICATIONS: An example of acceptable qualifications:
Associate degree in computer science/electronics; or two (2) years work experience in PC technical support with demonstrated expertise with Windows operating systems the Microsoft 365 suite and Apple Business Manager.
LICENSURE OR CERTIFICATION REQUIREMENTS:
Must possess a valid state of residency drivers license. Must remain insurable under the Countys vehicle insurance policy.
EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive:
Computer / laptop multi-function copier/scanner Apple mobile devices; and other standard modern business office equipment.
ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:
- Provides technical support for The Hamilton County Engineers Office.
- Examples include basic active directory user administration end user and server support for the various systems; troubleshoots hardware and software issues PC and mobile device configuration installs upgrades anti-virus and cybersecurity strategy server administration other connectivity issues including wireless network clients.
- Offers daily operations and systems support to personnel as directed. Assist personnel with installation configuration and ongoing usability of system hardware and software. Verify functionality of hardware and software components.
- Other IT duties as directed.
- Resolves on-site issues; communicates with supervisor/team and may assist with networking changes.
- Uses networking principles to diagnose issues and rules out non-issues; primary administrator for pc workstation laptop and mobile device support.
- Printing problems application and software issues and file storage.
- Assume responsibility for project tasks and ensure they are completed in a timely fashion.
- Monitors annual maintenance and support programs.
- Maintains appropriate documentation of activities and updates hardware inventory.
- Oversees installation testing repairs and corrective action of other devices including but not limited to other computer peripherals and systems.
- Repair and maintenance of laptops printers operating systems or application software.
- Understand existing support agreements and the procedures currently in place to open new tickets.
- Understand and make initial diagnoses of equipment in realm of responsibility and implement proper resolution in a timely fashion.
- May assist manager with vendor coordination and management of support and system administration of network devices located in the departments.
- May assist manager with assessing the infrastructure on to ensure it continues to meet necessary demands.
- Develop new strategies and IT procedures to increase efficiency enhance workflow and improve customer satisfaction.
- Keeps current on IT and industry trends
- Provides direction and feedback on IT infrastructure.
- Project management.
- Demonstrates regular and predictable attendance and responsive customer service.
- Continuing technical advancement and education.
- Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
- Performs other duties as assigned.
MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)
Knowledge of:
- County and departmental goals and objectives.
- County and departmental policies and procedures.
- English grammar and spelling.
- Windows operating systems Microsoft 365 suite of applications working knowledge and experience with mobile device software packages including Maas360 and Apple Business Manager network architecture and concepts Local Area Network/Wireless Network Support other PC applications hardware and software; data processing techniques and procedures.
- Data security
Skill in:
- Typing data entry word processing and computer operation.
- Installation repair and maintenance of personal computers laptops printers mobile devices other peripherals operating systems and application software.
- Use of modern office equipment.
- Use of bench and/or hand tools.
Ability to:
- Interpret a variety of instructions in written oral picture or schedule form; recognize unusual or threatening conditions and take appropriate action.
- Define problems collect data establish facts and draw conclusions.
- Prepare accurate documentation.
- Complete routine forms.
- Compile and prepare reports.
- Communicate effectively.
- Understand a variety of written and/or verbal communications.
- Work alone on most tasks.
- Answer routine telephone inquiries.
- Develop and maintain effective working relationships.
- Resolve complaints.
- Must be willing to travel to and support agency satellite offices
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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