Technical Support Engineer
Technical Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are eClinicalWorks. We are a privately held leader in healthcare IT providing comprehensive cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And thats where you come in. Do you value creativity and innovation Great so do we. At eClinicalWorks we share a passion for improving healthcare through dedication education and teamwork. Everyone has that one thing theyre really good at. We value your talent and want you to join our fast-paced fun and culturally diverse environment. Ready to make a difference Apply today.
Position Overview
The Technical Support Engineer is responsible for the overall systems infrastructure including engineering implementation integration and technical services and support.
Job Functions/Responsibilities
Designs implements installs maintains and administers infrastructures including hardware software and various configurations.
Monitors overall performance to proactively identify potential issues and tune appropriately.
Performs root cause analysis on failed components and implements corrective measures.
Works with others to establish and improve processes and procedures.
May have sole responsibility for projects and participate in disaster recovery exercises.
Respond to all Accounts via telephone or the web.
Manage relationships with customers.
Maintain excellent customer satisfaction level.
Work with cross-functional teams when required.
Find technical resolutions to unknown or new scenarios.
Keep up to date with all eCW products and their enhancements.
Meet SLAs.
Perform other job duties as assigned.
Experience/Education Requirements
Bachelors Degree required; masters degree preferred
Adheres to all company policies and mandatory compliance protocols as required by eCW
Experience with server side programming using VB / COM (preferred)
Proficient with relational databases
Experience with Java or .NET (preferred)
Experience with Internet Protocols HTTP / HTTPs
Experience with XML / XSL
Experience with Linux and Windows operating systems
Experience with Web Application Server(s)
Understanding of N-Tier Architecture
Proficient with SQL Server MySQL
Knowledge of TCP / IP / FTP Functionality
Knowledge of JavaScript jQuery Java J2E Spring and Hibernate Server-Side Validation
Prior Technical support experience a plus
Other Skills/Abilities
Professional telephone manner
Ability to balance multiple priorities
Ability to handle difficult situations
Excellent customer service orientation
Strong analytical and problem-solving skills
Detailed oriented with strong interpersonal and communications skill
Able to adapt
Quick learner
eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures perspectives skills and experiences that bring us together and help create a healthy world.
Employment Type
Full-Time
