Receptionist
Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
Department: Collision Center / Front Office
Location: Albuquerque NM
Job Type: Full-Time
About Us
Open Road Collision operating as Car Crafters is a leader in high-quality collision repair services. We are committed to delivering exceptional workmanship and superior customer service. As an I-CAR Gold Class and OEM Certified facility we focus on restoring vehicles to pre-accident condition while ensuring a smooth stress-free experience for our customers.
We are currently seeking a professional and detail-oriented Receptionist to join our front office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.
Position Summary
The Receptionist is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities assist with scheduling and communication and support day-to-day administrative functions. The ideal candidate will be organized personable and capable of thriving in a fast-paced customer-focused environment.
- Greet and assist customers in a professional and courteous manner.
- Answer incoming phone calls direct calls take messages and respond to emails.
- Schedule appointments and coordinate with service advisors.
- Facilitate rental car shuttle pickups and drop-offs.
- Process payments (check and credit card) and issue receipts.
- Maintain cleanliness of the front office and customer waiting areas.
- Provide backup support to accounting (billing invoicing A/R A/P).
- Manage incoming/outgoing mail and deliveries.
- Communicate effectively with customers staff and external partners.
- Maintain inventory and order office supplies as needed.
- Assist with internal messaging and run errands when required.
- Utilize multiple software systems for scheduling communication and administrative tasks.
- Support a collaborative team environment focused on customer satisfaction and quality repairs.
What We Offer
- Team-oriented supportive work culture
- I-CAR Gold Class & OEM Certified facility
- Streamlined workflow and efficient processes
- Opportunities for professional growth and certification
- Competitive compensation and benefits (to be discussed during the interview)
- A commitment to safety quality and a positive workplace environment
- Previous front desk receptionist or administrative experience preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and familiarity with office software systems.
- Ability to multitask and remain organized in a dynamic environment.
- Customer service mindset with attention to detail and a positive attitude.
- High school diploma or equivalent required.
Employment Type
Full Time
