Senior Onboarding Consultant

Description

Sprout Social is looking to hire a Senior Onboarding Consultant on the Professional Services team to be based in North America.

Why join Sprouts Sales & Success team

Joining the Professional Services team is an opportunity to accelerate your career. Were a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry you also get to work with some of the biggest brands in the world including DoorDash General Mills Trello Make-a-wish Foundation Edelman and Blue Cross Blue Shield. And the real kicker You get to design your own career and follow the path thats best for you. Wherever you want to go were committed to helping you get there.

What youll do

• Manage customers tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Proactively support and assist customers throughout their onboarding process leveraging multiple communication methods like video calls and email with an unwavering commitment to delivering an excellent customer experience
• Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

What youll bring

Sprout Social is looking for a highly driven enthusiastic and tech-savvy Senior Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized detail-oriented and empathetic while providing a stellar customer experience.

The minimum qualifications for this role include:

• 3 years of experience in an onboarding/account management/client relationship role in the technology industry
• Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool helping customers to solve problems that arent always straightforward (or the equivalent professional experience in adult education)
• In-depth knowledge of social media platforms and a general understanding of the social media industry
• Project management experience

Preferred qualifications for this role include:

• Able to identify and align a customers goals and objectives with Sprouts value capabilities and solution
• Understanding sophisticated use cases for social media strategy such as influencer marketing and customer care
• Superior organizational skills
• Excellent and confident communication skills both written and verbal
• Experience mentoring/training new team members

How youll grow

Within 1 month youll plant your roots including:

• Complete Sprout Socials 3-week new hire training & onboarding program remotely through pre-recorded webinars. Youll gain a broader understanding of our products and how your role fits into the organization.
• Pass your Sprout certification
• Pass your mock call certifications with your mentor and your manager
• Shadow Customer Success Manager and Onboarding Customer Success Managers calls to learn success strategies and positioning

Within 3 months youll start hitting your stride by:

• Complete the new hire mentor program showing successful command of the Sprout product and how to drive customers towards success with the tools
• Work up to full funnel of about 50 customers
• Have a marked impact on product adoption levels for customers that you engage with

Within 6 months youll be making a clear impact through:

• Meet agreed-upon goals and targets relating to activity levels product adoption
• Begin to expand customer type in terms of size industry location etc.

Within 12 months youll make this role your own by:

• Continue to meet and exceed goals and targets relating to daily activity and product adoption in addition to positively influencing customer retention
• Obtain (solicited and unsolicited) peer and customer feedback

Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

Were proud to regularly be recognized for our team product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance like our flexible paid time off and parental leave program
• High-quality and well-maintained equipmentyour computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our program employee-led diversity equity and inclusion initiatives and mentorship programs for asp
• iring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However we are not set up in all states so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter.

In the United States we have two geographic pay zones. This roles On Target Earnings (OTE) for new hires in each zone are:

• Zone 1 (New York California Washington): $63272 (min) $79100 (mid) $87010 (max) USD annually
• Zone 2 (All other US states): $57500 (min) $71900(mid) $79090 (max) USD annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable consistent and competitive ranges. We also evaluate compensation bi-annually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employees total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprouts equity plan. Employees (and their dependents) are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health (a wellness benefit). Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers Flexible Paid Time Off and ten paid holidays. We have outlined the various components to an employees full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race color religion national origin or ancestry sex (including sexual identity) age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law. Because Sprout Social is a federal contractor we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application please email us at Include the nature of your request and your preferred contact information. Well do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g. you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity please click here (1) Equal Opportunity Employment Poster and (2) Sprout Socials Affirmative Action Statement.

Additionally Sprout Social participates in the E-Verify program in certain locations as required by law.

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