Customer Service Specialist
Customer Service Specialist
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Job Description
Do you thrive as first-point-of-contact for the company Are you the fast-paced colleague with great communication skills Would you like to learn more about coffee and tea Come join us!
The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The Operations function ensures the integration of all key business processes from supplier to customers providing products services and information that add value for customers and stakeholders.
Working with us means you will be making an impact in a fast-paced collaborative environment. We work as a team celebrating success and supporting one another. Our associates work with a diverse group of like-minded people in an innovative environment committed to doing the right thing all across the world.
In the role you will work together with functions as sourcing procurement manufacturing supply chain (warehousing logistics and distribution) and will be planning processes and ensure optimal alignment between demand and supply.
Our Customer Service team provides a complete order process and customer service facility to all customers. This is to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times.
- Order Processing
- Order confirmation to customers
- Resolve Customer Complaints and inquiries
- Internal KPI reporting & follow up
- Root cause analysis and Continuous improvement of SC KPIs
Qualifications :
- Good knowledge of SAP and understanding of the Order-To-Cash process
- Knowledge of customer service principles and practices
- Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
- Experienced in Microsoft Office: Word Excel and Outlook
- High-minded attention to detail and accuracy
- Preferably experience in problem analysis (5XWHY RCA) problem-solving and loss analysis
- Preferably great communication skills verbal and written.
- Fluent in English and one Scandinavian language
Additional Information :
A fantastic opportunity to learn and develop in an exciting international fast-growing business. You will have competent caring and supporting colleagues and be a part of a unique culture with amazing brands and great coffee!
We are located in Copenhagen restad in a brand new office.
If this sounds like the right opportunity for you please apply by 28 July.
We look forward to having a cup of coffee with you!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
