Product Governance Analyst

Let us tell you a bit about the opportunity

Were excited to offer a brand-new opportunity for a Product Governance Analyst to join our Risk & Control team in Property Product & Development.

Our Product team is at the heart of what we do crafting the range of products we bring to market and making sure they meet real customer needs. While were known as a specialist lender we see that as an opportunity to think differently; to design smart solutions for customers who dont always fit the standard mould. Its our mission to spot these gaps in the market develop fresh products and features and stay ahead of competitor trends to help drive our growth ambitions.

As a Product Governance Analyst youll play a key role in supporting these ambitions - making sure the products and services we offer are compliant deliver fair value and truly meet the needs of our target market segments. This is your chance to help shape and guide our property products - both new and existing - ensuring they align with the latest Consumer Duty guidelines while staying focused on what matters most: the customer.

What will your day look like

• Pulling together monthly Consumer Duty dashboards to go in the Risk Committee packs adding clear commentary to highlight any trends or risks that might need flagging or action.
• Helping out with yearly product reviews Fair Value Assessments and other checks on things like Fees Charges and Early Repayment Charges (ERCs).
• Getting stuck into the new taxonomy risk & control self-assessment (RCSA) rollout - mapping processes updating the RiskConnect system and working with teams across the business to review update and keep RCSAs on track. Also helping with RCSA sign-offs and supporting any issue management along the way.
• Taking ownership of any product-related risk events making sure theyre raised properly tracked and dealt with on time so nothing slips through the cracks.
• Keeping an eye on control test fails and risk event issues - digging into the detail making sure the fixes actually sort the problem chasing things up when needed and making sure these get fully resolved. Also making sure everything links back to the RCSA.
• Spotting patterns and trends - looking closely at data and reports to check that actions are being followed through lessons are learned and we keep improving (covering things like risk events COT KCT etc).
• Always on the lookout for new ways to use our data to make non-financial risk management sharper more focused and more effective.

What do we expect from you

• Excellent analytical skills with proven ability to spot patterns and trends from reports and data.
• Microsoft Visio skills able to create process maps and visually represent complex information or processes in a clear structured way.
• Highly organised self-motivated and capable of meeting tight time scales in a demanding and continuously changing environment
• Keen interest in the property/ mortgage market and competitors and making this applicable to Aldermore. Solid understanding of the requirements from conduct and regulatory perspective
• Strong communication and presentation skills with high attention to detail - able to absorb retain and communicate knowledge and information relating to a constantly changing range of products in a simple way that is easy to understand
• Ability to build strong relationships with a number of different stakeholders

What can you expect from us

• A friendly and flexible culture. Hybrid working model 2 days a week in the office
• A growing organisation that means theres lots of opportunities to progress
• A drive for continuous improvement which you will be empowered to get behind from day one.
• And of course you will be rewarded competitively with a good range of core benefits and bonus potential.

Let us tell you a bit more about us

Were Aldermore the award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages savings accounts and business finance solutions were backing more people to go for it.

We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Still curious

Join us and well make the same promises to you as a colleague as we do to each of our customers. Were committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether youre pregnant or on family leave.

Please note that we have a thorough referencing process which includes criminal record checks

We champion equality by supporting the exceptions to the rule and getting finance to where its needed.

We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.