IT Consultant, SAFE-T System Telehealth
IT Consultant, SAFE-T System Telehealth
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$ 61800 - 89600
1 Vacancy
Job Description
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
This position is funded for 1 year(s); continuation past 1 year(s) will be based on university need performance and/or availability of funding.POSITION SPECIFICS
Join our innovative team as an Information Technology (IT) Consultant and play a vital role in improving access to sexual assault forensic examinations (SAFEs) through telehealth technology (teleSAFE).
About the Position
The IT Consultant will play a vital role on the SAFE-T team supporting diverse technology initiatives that align with and further the programs mission.
SAFE-T System is housed within Penn States Ross and Carol Nese College of Nursing. This position is a full-time on-campus non-telecommuting/non-remote position located at the University Park Campus in State College Pennsylvania.
Primary duties include:
Working with teams to identify telehealth technology needs (e.g. networking hardware software) and assessing the feasibility of specialized requests like data security and handling. Evaluating trialing and recommending hardware and software solutions.
Responding to client and team requests for technical support and specialized guidance. Completing SAFE-T System risk assessments and working with hospital clients to implement SAFE-T System within their facility.
Responding to incidents troubleshooting and escalating concerns as needed. Assisting with contingency planning and implementation of contingency plan if situation requires. Once incident has been resolved participating in after-action review and root cause analyses.
Preparing configuring and deploying computer and hardware systems and software solutions.
Developing and delivering end-user training related to SAFE-T System technology and/or software applications.
Maintaining documentation related to SAFE-T System IT operations and configuration. Contributing to development of support materials like graphical representations (e.g. flow charts presentation slides) visual guides technology FAQs one-page infographics and web updates.
Managing iOS configuration and setup of SAFE-T Apple and Mac devices. Testing latest iOS version updates with SAFE-T System app and pushing updates to devices as needed.
Contributing to data security efforts including but not limited to user account setup and management; monitoring access requests to sensitive data; maintaining logs of staff IT compliance training due dates and completion; monitoring data upload download and deletion; maintaining password vault; and keeping SAFE-T System data security plan up to date.
Working with SAFE-T suppliers and contractors to purchase IT supplies software and hardware. Coordinating shipment and delivery of supplies to clients or to SAFE-T. Work with Penn State Purchasing as needed. Maintain IT inventory logs.
This position will report to the SAFE-T System Director of Information Technology and Telehealth Solutions and will collaborate with all members of the SAFE-T System core leadership team.
Occasional travel is expected about four to five times per year. Most travel will be same-day travel within Pennsylvania but occasional travel out-of-state is likely in the future.
In addition this position may require working an infrequent evening or weekend to troubleshoot or resolve an urgent IT issue when there is a major deliverable due or when SAFE-T has an event or training to host/attend.
Qualifications:
Familiarization with best practices in service management
Excellent commitment to customer service problem-solving analysis and critical thinking skills
Outstanding interpersonal and communication (verbal and written) skills
Ability and willingness to learn quickly and independently
Demonstrated ability to be a team player
The preferred candidate will have specialized experience in one or more of the following areas:
IBM BigFix and/or JAMF; use of remote tools
Apple Scripting
Diagnosing desktop environments in MacOS (primarily) and Windows
Ensuring proper operation of network hardware and firewall setup
Software packaging deployment and license management
Experience with health IT and/or data security
Multimedia skills or experience
MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelors Degree 1 years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: NoneApplication Instructions:
To be fully considered for the position you must submit a current resume.
BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check PA Child Abuse History Clearance Form and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid drivers license and successful completion of a motor vehicle records check will be required in addition to standard background checks.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position including all possible grades is $61800.00 - $89600.00.Salary Structure - Information on Penn States salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
The Pennsylvania State University is committed to and accountable for advancing equity respect and belonging in all its forms. We embrace individual uniqueness as well as a culture of belonging that supports both broad and specific equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Required Experience:
Contract
Employment Type
Full-Time
