Sr. Manager, HCI Operations Planning
Sr. Manager, HCI Operations Planning
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Job Description
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Sr. Manager HCI Operations Planning is responsible for overseeing and executing strategic initiatives related to the optimization of vendor operations and managing vendor relations to ensure vendor performance meets set key performance indicators (KPIs) service level agreement (SLAs) and deliverables. This role will lead the team responsible for the daily operational support of vendors Field Sales team and Dealers across contract originations cancellations and claims.
What You Will Do
1. Vendor Management
Serve as the primary point of contact for issue escalation and resolution
Ensure vendors are meeting all the contractual obligations and service-level agreements (SLAs) established in the vendor agreements.
Partner with Procurement and leadership to adjust vendor contract/terms as needed.
Collaborate with vendors to develop and maintain process workflows depicting vendor interaction with HCA/HCI programs.
2. Vendor Performance Analytics
Utilize data and performance metrics to identify trends optimize vendor processes and address areas for improvement.
Develop and optimize standardized vendor scorecards for key strategic partners.
Prepare regular reports / dashboards to communicate results to internal stakeholders and senior management.
Conduct regular business reviews to assess and manage risks associated with vendor services while collaborating with relevant teams to implement proactive solutions.
3. Vendor Compliance
Ensure vendors adhere to all regulatory and compliance requirements set forth by our organization and relevant authorities.
Regularly audit vendor processes to identify and rectify any compliance gaps.
Establish and maintain vendor issue logs with follow up and resolution of each issue.
Follow-up with vendors to ensure that required remediation is conducted in a timely manner.
Implement and manage process controls to comply with KSOX/SOC requirements.
4. Operations & Strategic Projects
Research current HCI processes F&I technology and data infrastructure to develop a broad understanding of HCIs business model and the F&I industry
Analyze findings to collaborate with strategic partners and HCA in developing operational strategies that drive dealer/customer satisfaction continuous improvement and automation
Execute operational enhancement projects by working with Project/Business Team Lead(s) to prioritize projects based on resources and budget
Create communication bulletins and/or training materials for Field Team / Dealers / Customers.
Document and track project scope/requirements user acceptance testing (UAT); and conduct post-mortem analysis to report on project benefits.
What You Will Bring
Minimum 8 years of operations experience in the financial services industry
Minimum 3 years supervisory experience.
Proven leadership in managing large teams and complex operational functions.
Experience in the auto finance industry a plus.
Bachelors degree required.
MBA a plus.
Six Sigma Lean Six Sigma or Business Process Management (BPM) experience a plus
Strong oral and written communication skills including the ability to engage/explain complex long-range plans and effectively present to all levels across the organization.
Conflict management and strong negotiation skills.
Proven ability to develop mentor and lead a team to achieve business objectives.
Ability to foster a culture of accountability innovation cross-functional collaboration and continuous improvement
Demonstrated competency with research analysis and problem solving both within a department cross- functionally and external stakeholders.
Experience with creating communication bulletins and/or training materials for Field Team / Dealers / Customers.
Exceptional organization and time-management skills in a fast-paced environment.
Strong PC Skills: Microsoft Word Power Point Excel Access Visio and Projects
Working knowledge of reporting Software (JIRA Confluence Tableau OBIEE SAS Workbench etc.)
Self-directed resourceful and results oriented.
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Required Experience:
Manager
Employment Type
Full-Time
