Concierge

Concierge Malmaison

You are our first impression

Welcoming our guests as they arrive outside the property assisting them with their luggage and taking responsibility parking their cars is just the start. You willhave just as much interaction with our guests as any other team member if not more than any other team member. You will be setting the tone for our guests stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile.

Working as part of the front of house team you will be able to assist on check in and check out and room guests as they start their stay.

Local knowledge is an advantage as directions to the nearest attractions will be regularly asked as will questions about the history of the Hotel - dont worry we can help you learn all about Oxford the unique features in the property and the attractions in the area. Booking tickets or recommending places to eat no guest needs to worry as you will be on hand to assist!

A full clean driving license is required for this role

Progression into a front office position isavailablefor the right candidate

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeshipprogrammes that support you in developing your career
• High Street Discounts on a range of high street shops experiences holidays and much much more
• Cycle to work scheme save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental optical medical and more available from 5 per month
• Referral schemes that pay up to 1500 (just for getting your mates jobs!)
• A decent uniform that doesnt make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats National Popcorn Day Mental Health Awareness week and more
• We work withWagestreamgiving instant access to your pay as its earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50% of the money youre already earned learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st 3rdand 5thanniversary with Dinner Bed & Breakfast
• We are a proud sponsor of The Brain Charity helping people with all forms of neurological conditions to lead longer healthier happier lives.
• Employee Assistance Programme free confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested Click Apply Now

Frasers Hospitality Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.