Financial Center Manager

Role:

The Financial Center Manager is responsible for the overall success of their center overseeing performance service delivery operations staff and facilities. Focused on exceptional member service this role drives retention and growth through personalized solutions and meaningful engagement. The manager ensures service quality operational efficiency compliance and team development while fostering a consultative high-performing environment that supports new member acquisition financial education and long-term loyalty.

Work Location:

This is an onsite position.

What you will be doing:

• Leads and develops a high-performing team focused on exceptional service and strong operational results fostering a culture of accountability collaboration and continuous improvement.
• Oversees daily operations across one or more financial centers ensuring regulatory compliance transactional accuracy and consistent operational and facility readiness.
• Drives member engagement through personalized financial consultations proactive outreach and ownership of escalated concerns to ensure timely and satisfactory resolution.
• Manages budgets strategically controlling costs and making informed decisions that support efficiency and long-term financial center performance.
• Cultivates a service-driven culture that prioritizes meaningful member interactions enhancing loyalty satisfaction and retention.
• Conducts audits and monitors KPIs to ensure operational excellence while identifying and implementing process improvements.
• Serves as liaison with vendors and Soarion HQ ensuring high-quality service delivery effective communication and prompt issue resolution.
• Leads hiring onboarding and staff development with a focus on coaching performance management and preparing team members for leadership roles.
• Represents the financial center in the community establishing partnerships and identifying opportunities for local market growth and visibility.
• Maintains a clean professional and welcoming environment that reflects Soarions brand standards and supports a superior member experience.
• Performs all other job related duties as required.

What youll bring along:

• Bachelors degree in Business Administration Finance or a related field. Educational requirement can be substituted with experience.
• 3-5 years of financial center management or related experience with demonstrated success in leading teams.
• Proven track record in achieving operational and service excellence in a member-focused environment.
• Knowledge of credit union policies and procedures products and services.
• Strong leadership and team management capabilities with a focus on performance and accountability.
• Advanced knowledge of financial center operations regulatory compliance and member service best practices.

We are Committed to Equal Opportunity.

Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic. Our equal employment opportunity policy statement pay transparency nondiscrimination agreement and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.

Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact our Human Resources team at .