Assistant Front Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations ensuring excellent guest service smooth check-in/check-out procedures and effective coordination among the front office team. This role involves supervising staff handling guest concerns and maintaining a welcoming and efficient environment in the lobby area.
Key Responsibilities:
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Supervise front desk staff and daily operations to ensure smooth guest service.
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Assist with guest check-in check-out room assignments and reservations.
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Address guest inquiries requests and complaints in a prompt and professional manner.
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Ensure adherence to hotel policies procedures and service standards.
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Coordinate with housekeeping maintenance and other departments for guest requirements.
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Train and mentor front desk agents to deliver high-quality service.
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Monitor performance attendance and grooming of the front desk team.
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Manage shift schedules and ensure proper staffing levels.
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Prepare and review daily reports and handovers.
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Handle cash transactions and ensure accuracy in billing and invoicing.
Requirements:
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Bachelors degree or diploma in Hospitality Management or a related field.
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23 years of experience in front desk operations preferably in a supervisory capacity.
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Excellent communication and interpersonal skills.
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Strong problem-solving and decision-making abilities.
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Proficiency in property management systems (e.g. Opera Fidelio) and MS Office.
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Ability to work under pressure and handle difficult situations with diplomacy.
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Flexibility to work shifts weekends and holidays.
Preferred Qualifications:
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Previous experience in a 4-star or 5-star hotel environment.
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Multilingual abilities are a plus.
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Certification in hospitality or customer service is advantageous.
Employment Type
Full Time
