Associate Control Center
Associate Control Center
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Salary Not Disclosed
1 Vacancy
Job Description
Req Id:424568
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day youll inspire others by providing the best customer experience as you install repair and maintain Bells services and network for our residential and business customers.
At Bell youll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and Description of the Hiring Service
The control center ensures the delivery of repair and installation services for our commercial and residential clients. We offer competitive salaries advancement opportunities continuous training a healthy and diverse work environment and mentoring.
Job Duties / Accountabilities
The associates of the Customer Resolution and Manual Handling Teams are tasked with ensuring a quick response and efficient handling of calls from various internal Bell departments and coded order cases.
Their role includes scheduling new installation and repair appointments with customers according to capacity supporting technicians and managing emergencies related to technician dispatch. The team must collaborate with different departments while keeping customers informed about the status of their cases.
Essential Skills / Competencies
- Ease with technology
- Intermediate knowledge of the Office suite (Word Outlook Excel)
- Ability to work under pressure and adapt quickly to many changes
- Autonomy and rapid decision-making
- Developed team spirit
- In-depth analytical capacity
- Good communication skills (interpersonal relations)
- Customer focus
- Diplomacy and tact
- Knowledge of English without any major restrictions
Preferred Qualifications / Competencies
- Knowledge of Bell products and services
- Understanding the external network (copper fibre wireless)
- Knowledge of the various operational groups in the Control Centre
- Experience with Bell systems
Work Conditions
- Possibility of five days a week Monday to Friday between 6:00 am and 9:00 pm and Saturday and Sunday from 6:00 am to 7:00 pm.
- Must be available 24/7
- Remote profile presence to the office from once a week to once a month.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Remote
Application Deadline: 06/26/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
Employment Type
Full Time
