Compliance Specialist

We are seeking a diligent and detail-oriented Compliance Scorecard Specialist with experience in mortgage default law and client scorecard management to join our compliance team. The Compliance Scorecard Specialist will support our firms compliance program by ensuring adherence to legal and regulatory requirements analyzing client scorecard metrics monitoring controls and identifying areas for improvement. This role requires a strong understanding of mortgage default servicing regulatory compliance risk management and client scorecard analysis with a focus on maintaining high client satisfaction and meeting regulatory standards. This position is onsite and can be based out of any of our offices.

Key Responsibilities:

Monitor client scorecard metrics to ensure that service standards quality benchmarks and contractual requirements are consistently met. Work with internal teams to develop corrective actions and improvements if scorecard performance falls below client expectations.

Conduct training sessions to educate staff on compliance regulations procedures industry updates and client scorecard criteria.

Prepare and deliver compliance and scorecard performance reports to senior compliance management identifying compliance issues trends scorecard metrics and recommendations for corrective actions.

Maintain current knowledge of industry regulations particularly those relating to mortgage default law including CFPB RESPA FDCPA TILA and other relevant guidelines.

Collaborate with legal operational and IT teams to develop and implement compliance initiatives and maintain accurate records of compliance and client scorecard performance.

Review and update policies and procedures to ensure ongoing compliance and best practices in mortgage servicing foreclosure processes and client performance metrics.

Knowledge Skills and Abilities:

Analysis Gather relevant information; consider a broad range of issues and factors; perceive relationships among diverse information; and use logic effectively.

Communication Communicate information and messages clearly and concisely to others. Maintain professionalism when communicating with both clients and team members.

Decision-making Make timely and effective decisions.

Time Management Set efficient work priorities to balance important and urgent short-term and long-term tasks and work on several tasks simultaneously.

Planning and Organizing Develop comprehensive project plans; monitor progress against goals; assign clear responsibilities; and break work down into manageable portions.

Customer Service Skills Exhibit a professional demeanor both in person and on the phone. Must possess exceptional listening skills and the ability to navigate stressful situations.

Teamwork Able to work independently and effectively as part of a team with all levels of staff.

Qualifications:

3 years of experience in compliance preferably within a mortgage financial services or legal environment.

Strong knowledge of default mortgage processes and regulatory requirements (RESPA FDCPA etc.).

Excellent communication negotiation and relationship management skills.

Detail-oriented with strong analytical and problem-solving skills.

Proficiency in MS Office Suite and compliance-related software.

We are seeking a diligent and detail-oriented Compliance Scorecard Specialist with experience in mortgage default law and client scorecard management to join our compliance team. The Compliance Scorecard Specialist will support our firms compliance program by ensuring adherence to legal and regulatory requirements analyzing client scorecard metrics monitoring controls and identifying areas for improvement. This role requires a strong understanding of mortgage default servicing regulatory compliance risk management and client scorecard analysis with a focus on maintaining high client satisfaction and meeting regulatory standards. This position is onsite and can be based out of any of our offices.

Key Responsibilities:

Monitor client scorecard metrics to ensure that service standards quality benchmarks and contractual requirements are consistently met. Work with internal teams to develop corrective actions and improvements if scorecard performance falls below client expectations.

Conduct training sessions to educate staff on compliance regulations procedures industry updates and client scorecard criteria.

Prepare and deliver compliance and scorecard performance reports to senior compliance management identifying compliance issues trends scorecard metrics and recommendations for corrective actions.

Maintain current knowledge of industry regulations particularly those relating to mortgage default law including CFPB RESPA FDCPA TILA and other relevant guidelines.

Collaborate with legal operational and IT teams to develop and implement compliance initiatives and maintain accurate records of compliance and client scorecard performance.

Review and update policies and procedures to ensure ongoing compliance and best practices in mortgage servicing foreclosure processes and client performance metrics.

Knowledge Skills and Abilities:

Analysis Gather relevant information; consider a broad range of issues and factors; perceive relationships among diverse information; and use logic effectively.

Communication Communicate information and messages clearly and concisely to others. Maintain professionalism when communicating with both clients and team members.

Decision-making Make timely and effective decisions.

Time Management Set efficient work priorities to balance important and urgent short-term and long-term tasks and work on several tasks simultaneously.

Planning and Organizing Develop comprehensive project plans; monitor progress against goals; assign clear responsibilities; and break work down into manageable portions.

Customer Service Skills Exhibit a professional demeanor both in person and on the phone. Must possess exceptional listening skills and the ability to navigate stressful situations.

Teamwork Able to work independently and effectively as part of a team with all levels of staff.

Qualifications:

3 years of experience in compliance preferably within a mortgage financial services or legal environment.

Strong knowledge of default mortgage processes and regulatory requirements (RESPA FDCPA etc.).

Excellent communication negotiation and relationship management skills.

Detail-oriented with strong analytical and problem-solving skills.

Proficiency in MS Office Suite and compliance-related software.