Customer Engagement Manager
Customer Engagement Manager
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$ 96517 - 126439
1 Vacancy
Job Description
Closes: July 7 2025
Starting Range: $74611 to $126439
Full Range: $74611 to $156359 (Full position breakdown below)
Are you an effective communicator with strong written and verbal skills and a passion for community engagement If youre a collaborative individual who thrives in working with diverse internal and external stakeholdersand you believe the transition to clean energy should be inclusive and equitablethen this role could be a great fit for you.
As Customer Engagement Manager youll support and lead key aspects of Avistas Clean Energy Implementation Plan. Core responsibilities include developing and executing public participation strategies engaging with communities managing outreach and communications and supporting initiatives aligned with Washingtons Clean Energy Transformation Act (CETA). Youll also contribute to outreach efforts in other states advancing clean energy goals outside of CETA.
Youll serve as a subject matter expert on community engagement across Avistas service areas taking a strategic view to ensure alignment and synergy among internal and external initiatives. A key focus will be understanding the diverse needs of our customers and identifying opportunities for collaborative community-centered also support outreach efforts in other states where Avista operates helping to align regional clean energy strategies with community priorities.
- Develop Community Benefit Plansfor state and federal grant applications with potential to lead or support implementation of awarded projects. This includes collaborating with internal teams community partners and government agencies to ensure benefits are measurable inclusive and community driven.
- Lead equity planningfor geographically based projects that may impact communities. This involves conducting equity assessments identifying potential disparities and integrating inclusive practices into project planning and execution to ensure fair and just outcomes.
- Lead community engagement strategies for clean energy planning and implementation.
- Develop and execute public participation plans that are inclusive transparent and accessible.
- Serve as a trusted advisor on community engagement across departments and initiatives.
- Build and maintain relationships with community partners advocacy groups and local governments.
- Create Community Benefit Plans for state and federal grant applications and support implementation of awarded projects.
- Facilitate advisory groups and stakeholder meetings to gather input and co-create solutions.
- Coordinate strategic planning and reporting for community-focused initiatives.
- Bachelors Degree in a related field and three or more years of related experience
- CAPM or PMP certification preferred
- Fundamental knowledge and technical requirements from the relevant functional area
- Ability to develop creative and innovative solutions
- Demonstrate proficiency in MS Office Suite Outlook and MS Project
- Ability to communicate effectively through a variety of mediums and to varied audiences
- Excellent planning problem solving and solid relationship building required and ability to lead program meetings
- Demonstrated ability to handle multiple assignments prioritize and to manage team and personal dynamics to drive projects forward
- Five years of related experience
- Strong working knowledge of key operation business processes and core applications preferred
- The ability to interpret and explain complex business processes and concepts
- Six or more years of related experience
Other combinations of education and experience may be considered.
Customer Engagement Manager I: Hiring Range: $74611 - $96621 Full Range: $74611 - $118631
Customer Engagement Manager II: Hiring Range: $84939 - $110421 Full Range: $84939 - $135903
Customer Engagement Manager III: Hiring Range: $96517 - $126439 Full Range: $96517 - $156359
Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager.
To Apply
We encourage you to apply as many of our positions have step progressions to account for an incoming employees various levels of knowledge skills and experience.
Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click Submit.
Benefits
At Avista we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical mental and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse engaged and skilled workforce. Our benefits package includes medical dental vision life and disability coverage retirement benefits incentive plans wellness resources time-off programs and much more. In addition to our total rewards program the Pacific Northwest offers abundant outdoor recreation four distinct seasons and all the amenities and activities an individual or family might be interested in. To learn more please visit our benefits website at screening requirements
Employment is contingent upon the successful completion of a drug test background check and motor vehicle records review.
Avistas Commitment to Equal Opportunity
Avista is a safe inclusive workplace for people of all backgrounds and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race color religion national origin sex gender identity sexual orientation marital status age sensory mental or physical disability (unless based upon a bona fide occupational qualification) Veteran status or any other classification protected by nondiscrimination laws.
Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application interview process and to perform the essential functions of the job whenever possible where undue hardship would not be created for Avista. Please contact us at if you would like assistance.
Required Experience:
Manager
Employment Type
Full-Time
