Join us as we empower the world to work out creating healthier lives together.

About the Opportunity:

At Life Fitness and Hammer Strength we dont just build equipmentwe shape the experience of fitness worldwide. As pioneers in fitness innovation we lead with purpose push boundaries and empower healthier lives every day. Were seeking a remote Field Service Dispatcher whos passionate about delivering exceptional service and operational excellence. If youre proactive customer-focused and thrive in a fast-paced remote work environment this opportunity is built for you.

As a Field Service Dispatcher you will:

• Coordinate and dispatch field service tasks for Life Fitness technicians across assigned U.S. and/or Canadian regions using Zendesk and internal scheduling tools

• Respond to technician inquiries via shared email inbox and phone providing timely assistance creating and updating service tasks and ensuring smooth field operations

• Collaborate closely with the call center to answer customer questions follow up on open service issues and maintain a consistent customer-first experience

• Review and adjust service task details including travel and labor time approvals while maintaining alignment with technician schedules and customer expectations

• Create and manage follow-up service requests as needed to ensure completion of multi-stage service jobs

• Order and track service parts ensuring timely delivery and availability for technician assignments

• Proactively monitor service reports including tracking backordered parts managing administrative closures (e.g. vacation personal time other admin status) and identifying opportunities for operational improvements

• Support new technician onboarding updating system dispatch rules scheduling parameters and technician eligibility criteria

• Update technician status and coverage plans including removing inactive techs and identifying regions needing additional field service support

• Contribute to special projects and support evolving service team priorities through flexible cross-functional coordination

• Adapt quickly to shifting priorities ensuring service excellence customer satisfaction and technician support in a fast-paced deadline-driven environment

What Life Fitness / Hammer Strength is looking for in our Field Service Dispatcher:

• Associates degree or equivalent coursework required; Bachelors degree preferred

• 24 years of experience in a customer-facing service support or dispatching role

• Strong technical aptitude and mechanical understanding; able to navigate service logistics and systems

• Excellent communication skills (verbal and written) with a proactive and professional approach

• Problem-solver with a high attention to detail and strong organizational skills

• Comfortable working independently in a fast-paced remote environment with multiple priorities

• Demonstrated team-player mindset and a desire to learn grow and contribute to shared success

What Youll Experience at Life Fitness / Hammer Strength

Our values are more than wordsthey shape how we work every day:

• We think customer first by solving problems and improving service with urgency and care

• We play as one team collaborating across functions and lifting each other up

• We raise the bar on fitness innovation setting the standard for quality reliability and progress

• We persevere and get it done never compromising on excellence

• We inspire each other to live healthier lives believing our work has a meaningful impact on the world

At Life Fitness / Hammer Strength we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position intended for U.S. applicants is $42000 - $59500 role is categorized as non-exempt and eligible for overtime in accordance with applicable actual salary will vary based on applicants education experience skills and abilities. The salary range reflected is based on a primary work location of Rosemont IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members including but not limited to: a 401(k) savings plan with 4% employer match; medical dental and vision insurance parental medical and military leaves of absence paid time off including 12 paid holidays throughout the calendar year paid vacation days beginning at 13 days annually paid sick leave as provided under state and local paid sick leave laws company paid short-term disability and optional long-term disability health savings account health care and dependent care reimbursement accounts employee and dependent life insurance and supplemental life and AD&D insurance hospital indemnity; identity protection legal services adoption assistance tuition assistance commuter benefits employee discounts and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process including the post-offer stage and will only correspond through @ or @ domain email addresses or for U.S. opportunities.