Customer Service Tech
Customer Service Tech
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Salary Not Disclosed
1 Vacancy
Job Description
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.
About this role:
If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career then we have a great opportunity for you. We are seeking a motivated process-oriented individual in our Lewisburg TN location. This position will be responsible for assisting the customer utilizing email phone and written communications. The candidate will provide options and alternatives tailored to the customers situation where one can leverage leadership decision-making and technical aptitude skills.
Key Responsibilities:
Manage daily transactional processing in SAP in accordance with company policies.
Managing large amounts of inbound calls in a timely manner.
Handle customer inquires both over the phone and by email.
Manage customer experience through Salesforce case resolution email resolution and daily report monitoring.
Assist customers with questions and find alternate solutions to customer issues.
Assist in special projects as needed.
Order entry- processing customers orders in a timely manner.
Use standard procedures to accomplish assigned tasks and goals.
Candidate will be assisting all levels of Tier 2 while focusing on transactional excellence.
Required Qualifications:
High School Degree or GED
2 years of experience in a call center and/or customer service environment
Preferred Qualifications:
Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
Ability to handle between 60-70 phone calls per day while maintaining a positive/responsive attitude with the customer
Working knowledge of Salesforce is desired.
Excellent customer service skills
Strong written and oral communication skills
Proficient in MS Office (specifically Word and Excel)
Strong analytical skills accuracy and attention to detail
Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
Creative problem solving skills
Self-starter and well organized able to multi-task and prioritize work
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours
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RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Employment Type
Full-Time
