Member Service Representative - E-Branch Full-Time (Bloomington)
Member Service Representative - E-Branch Full-Time (Bloomington)
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Job Description
Member Services Representative E-Branch
Hours:
Full time: 38-40 hours per week. Shifts may vary betweenthe hours of 8:00 am 6:00 pm Monday-Friday and 8:30am 12:30pm role will require 2 Saturdays a month.
Role:
To assist members with their financial transactions andtelephone requests respond to and resolve problems in a timely manner createrelationships and establish rapport with members while maintaining the imageand upholding the values of the Credit Union.
EssentialFunctions & Responsibilities:
Thisposition will be on a scheduled rotation assisting the membership in person by phone orvia our digital platforms.
Perform financial transactions including but notlimited to deposits withdrawals loan payments transfers wires etc.
Assist members and potential members with theirrequests in a timely manner; answer questions about products and services and provideresolution escalating issues when necessary with recommendations.
Troubleshoot members digital service issues andprovide resolution.
Identify value added solutions by recommendingour products & services.
Ensure that accurate records are maintained.
Perform other duties as assigned.
Performance Measurements:
Provide accurate friendly and exceptionalservice to all members.
Ability to balance the needs of the member andthe credit union while remaining in compliance with federal regulations andcredit union policy.
Protect our members by verifying their identityby asking security questions that only they would know.
Knowledge and Skills:
Experience
Six months to two years of similar or relatedexperience.
Education
Equivalent to a high school education.
Interpersonal Skills
Building trust is crucial along withmaintaining courtesy and tact. This role involves frequent personalinteractions often dealing with sensitive or personal matters. Establishingand nurturing relationships with people and companies is essential.
Other Skills
Excellent communication skills
Problem solving abilities
Organizational skills
Ability to multi-task
Ability to handle stress and work under pressure
Strong proficiency with technology and essentialsoftware
Physical Requirements
This position primarily requires sitting somestanding and walking. The ability to occasionally lift/lower objects of between10 and 25 pounds.
Reasonable accommodation to these requirementswill be made for employees with disabilities.
Work Environment
This position is set in a comfortableprofessional office environment with moderate lighting and temperature controlsto support a productive atmosphere. The noise level is typically quietallowing for focused and uninterrupted work.
As a SharePoint employee you will receive:
Affordable insurance options for Medical Dental Vision and more!
Company-paid Life/AD&D and Short-Term/Long-Term Insurances
Generous PTO offerings
Paid holidays generally include New Years Day MLK Day Presidents Day Memorial Day Independence Day Columbus Day/Indigenous Peoples Day Veterans Day Thanksgiving Day and Christmas Day
401(k) and employer match upon eligibility. Participants are vested immediately.
Required Experience:
Unclear Seniority
Employment Type
Hourly
