Medical Assistant I
Medical Assistant I
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Overview:Under the direction of the Nurse Manager the Medical Assistant works in the clinical setting providing direct and indirect service for patients and providers. The medical assistant works with the interdisciplinary health team in providing a wide variety of clinical administrative and technical support functions in the delivery of healthcare in the Ketamine Infusion Unit. The Medical Assistant for the Ketamine Infusion Unit will also be cross-trained to perform the administrative responsibilities of the Patient Service Coordinator II.
Hours are Monday - Friday 8:30am-5pm
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Basic Life Support BLS Certification - Data Conversion - Various Issuers preferred Certified Medical Assistant National Certification - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic Massachusetts - Massachusetts Office of Emergency Medical Services preferred
Medical Assistant: Principle Duties and Responsibilities - Clinical
Provides safe compassionate patient care under the supervision of the Nurse Manager and licensed personal (RNs) working with the MA on a daily basis
Performs all duties and responsibilities as described in the Medical Assistantposition description
Facilitates flow of patients from waiting room to infusion chairs in a timely manner as close as possible to scheduled appointment times Observes reports and records vital signs height and weight pain level and allergies as directed by the provider
Obtains vital signs height and weight pain level and allergies. Documents results in the patients record (LMR).
Monitors vital signs on patient receiving ketamine administration as per protocol.
Promptly informs the MD anesthesiologist or staff nurse of any significant change in vital signs or acute symptoms
Conducts a brief focused assessment of the patient including interval changes
Performs a variety of complex patient treatments and procedures according to standard policies and procedures these may include but are not limited to:
Blood pressure cuff pulse oximetry probe placement and 02 saturation measurement provides snack blankets ice packs comfort items help with discharge procedures linen change helps coordinate change in infusion schedule with MD and administrative assistant prepares forms for informed consent
Physically prepares patients for and assists care providers with examinations and therapeutic procedures
Instructs and assists patients while getting infusions
Instructs patients and families for expectations in the clinic
Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JACHO standards on the unit
Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.
Ensures patient safety
Escorts patients from waiting area to and from treatment areas
Rounds on patients routinely for to assist with falls prevention
Aids patients with toileting (including escorting patients to and from bathroom to prevent patient falls)
Assists with patient transfers (i.e. wheelchair to/from bed/stretcher; stretcher to/from bed) and bed positioning
Provides nutritional snacks for patients as appropriate
Collaborates with Medical Director to identify and meet learning needs
7.1 Attends educational programs to advance knowledge and skill
7.2 Adheres to the standards of required training
Patient Services Coordinator II: Principal Duties and Responsibilities - Administrative
Cross trained to provide back up for all check in and checkout functions as outlined by the MGH/MGPO Front Desk Standards andCadence Front Desk Check In User without Registration Training Track.
Maintains confidentiality and privacy which is consistent with HIPAA guidelines.
Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange escort or interpreter services as needed.
Is competent in the use of automated systems used on the unit.
Basic understanding of Ambulatory Patient Tracking System.
Knowledge of Voalte communicating system
Competence in scheduling patient appointments via Epic Hyperspace
Prints upcoming schedules for patient verification and confirmation.
Performs the daily management of encounter form processing and reconcilement.
Knowledge of scanning procedures and label printing.
Ensures completeness of all encounter forms by the patient as required for processing
Remains current on any changing issues within the unit which affects initial patient flow
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
