Patient Services Rep
Patient Services Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. Our 130 clinics across the state of California deliver high-quality patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals along with our joint ventures and partnerships we offer a robust state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.
Responsibilities
- Experience with computer systems required including web based applications
- High School Diploma or equivalent
- Must be able to pass Contact Center Final Exam after completing the Contact Center training course
- Demonstrated skills in customer service excellence including active listening problem solving and the ability to remain calm in emotional or stressful situations
- Attention to detail customer service and keyboarding skills
- Must possess excellent communication skills (oral and written) and be able to communicate effectively with patients over the phone in email and other communications
- Computer skills customer service skills and behavior and data entry will be assessed via Call Center Assessment
- Experience in a patient-focused healthcare environment
- One (1) year experience in high volume multichannel contact center
- One (1) year of higher education some college
Employment Type
Unclear
