Analyst - Infrastructure
Analyst - Infrastructure
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who We Are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
What We Offer
Maersk being the global leader in the industry youll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyones contribution is valued and rewarded.
On leadership and mentoring Maersk has a nurturing management culture. Throughout their career your leaders will support your ideas and provide necessary advice and training. Youll be given the opportunity to prove yourself as well as challenging work that develops your abilities.
On career development there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Job Purposes
IT Support Technician/Analyst Onsite Technology SbM TSE is part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.
Focus will be on providing on the ground support for end user workplace services datacentres warehouses projects asset management procurement. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.
Responsibilities
Onsite Support for Warehouses
Provide onsite support for all supported Contract & Logistics brands warehouses and their offices.
Manage incidents and requests assigned to the Onsite Infrastructure Technology team.
Asset Lifecycle Management
Directly responsible for activities related to the installation movement addition change and decommissioning of all IT equipment.
Support asset lifecycle management for desktops notebooks OT devices network devices and local servers (if any).
Facilities Management Support
Provide support and advice for Facilities Management and Office Services regarding office and warehouse moves expansions and new site setups and planning.
Asset Management and Compliance
Support hardware and software asset management tracking and auditing for both devices connected and not connected to the network.
Ensure compliance with Maersk Policies and global processes.
Maintain up-to-date Configuration Management Database (CMDB) data for all hardware in scope.
IT Training
Conduct or coordinate IT training sessions for business & warehouse users as appropriate to improve IT system adoption and efficiency.
Network Support
Perform LAN cabling tasks and initial network troubleshooting.
Coordinate with other network supporting teams for troubleshooting local IT infrastructure and network configuration issues.
On-Call Support
Provide on-call support for critical incidents outside of normal business hours.
Respond to IT emergencies and outages in a timely manner
Respond to emergency situations as part of Business Continuity Plan requirements and Major Incident Management processes.
Multi-Location Support
Support other locations offices and warehouses as appropriate.
Provide geographical service coverage as required which may involve travel.
Cyber Security Compliance
Ensure Cyber Security standard processes are followed.
Enforce Maersk security policies for all services provided.
Business User Support
Deliver immediate IT support to critical warehouse business users in alignment with SLA agreements to minimize operational disruptions.
Procurement Support
Assist the Area IT Lead with the procurement of requested hardware.
Follow Maersk purchasing procedures.
Project Coordination
Act as a local project coordinator for hardware and software upgrades.
Participate in area cluster and/or regional consolidation activities and other agreed technical projects.
Vendor Management
Manage local IT vendors in the companys best interest ensuring compliance with Maersks policies and guidelines.
Inventory Management
Maintain accurate and secure records of local IT hardware and software inventory and conduct regular audits to verify that all assets are properly accounted for and in good condition.
Routine Site Visits
Conduct regular site visits to perform precautionary checks on IT equipment and infrastructure.
Cleanliness and Safety
Ensure the IT and meeting room is kept clean and organized including cable management and equipment arrangement.
Provide guidance to staff on maintaining a clean and organized workspace to support IT functionality.
What we are looking for:
The ideal candidate should have 3-5 years of hands-on experience in a warehouse environment preferably within large organizations with a global presence.
This role demands familiarity with onsite warehouse infrastructure including end-user computing OT devices network equipment and datacenter components.
Experience in interacting with virtual teams and providing remote support is essential to ensure seamless operations across multiple locations.
The candidate must have experience supporting warehouses critical business users by addressing various cataloged IT requirements with a customer-centric approach.
Strong communication skillsboth written and verbalare essential for effective interaction with stakeholders including vendors and internal teams.
Building and maintaining collaborative relationships with peer groups within the IT support function and external service providers is a crucial part of the role.
A proven ability to coordinate with external vendors for local IT requirements is essential.
This includes navigating local regulations and customs to facilitate the timely delivery of products and services.
The candidate should demonstrate problem-solving abilities organizational skills and a proactive approach to managing vendor relationships to ensure high-quality service delivery.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
Employment Type
Full-Time
