Senior Account Manager
Senior Account Manager
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$ 135000 - 216000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking a highly experienced and dedicated Senior Account Manager to serve as the primary liaison between our organization and our client. This key staff position is critical to the day-to-day oversight and coordination of all client activities ensuring a high level of service delivery operational responsiveness and client satisfaction. The Account Manager will act as the senior point of contact with the client and represent the clients interests to our internal leadership.
Key Responsibilities:
- Serve as the primary contact with the client and associated contract issues.
- Provide full-time dedicated account management support; being available to be at the clients office when required for meetings.
- Ensure day-to-day coordination and timely resolution of all client service issues and inquiries.
- Represent client concerns and interests to internal Contractor management and leadership teams.
- Maintain 24/7/365 availability including designated backup coverage to respond to any critical service issues.
- Participate in all workgroups or committees created by either Peraton or the client that relate to the contract.
- Develop and maintain a deep understanding of contract deliverables compliance obligations and service performance metrics.
- Foster strong transparent relationships with government stakeholders and ensure their evolving needs are proactively addressed.
**Position is part of a proposal opportunity**
Qualifications
Minimum Qualifications:
- 12 years of experience may have supervisory or management experience
- 5 years of experience in government account management or sales specifically working with government clients.
- Strong understanding of Florida government business practices with specific knowledge of the State of Florida operations specific to agencies cities counties and universities.
- 5 years of experience in the telecommunications industry with demonstrated success managing complex service contracts.
- Excellent verbal and written communication skills with the ability to interface confidently and effectively at all levels of the organization and with government officials.
- U.S. Citizen
Preferred Skills and Attributes:
- Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced environment.
- Proven ability to build trust and credibility with senior government stakeholders.
- Experience with large-scale telecommunications or infrastructure projects.
- Ability to coordinate cross-functional internal teams (engineering operations security billing)
- High-level understanding of MPLS SD-WAN VPNs NOC/SOC operations and enterprise firewalling
- Familiarity with E-rate Universal Service Fund (USF) and SLA-driven performance models
- Ability to drive and interpret root cause analysis (RCA) and corrective action plans (CAP)
- Understanding of ITIL or equivalent incident and change management frameworks
- Lead quarterly/annual planning with the client and internal teams
- Have run or managed a large system integration program of $40M annually
Preferred Certification (at least one of the following):
- PMP ITIL or Six Sigma certification
Other Requirements:
- Must be available to respond to critical issues around the clock including weekends and holidays.
- Travel may be required to attend in-person meetings or site visits.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Manager
Employment Type
Full-Time
