Process and fulfil Epic user access requests including account creation modifications deactivations and role changes.
Assign and maintain security templates user roles and access levels based on job responsibilities adhering to least privilege and segregation of duties principles.
Coordinate Epic security audits access reviews and monitor for inappropriate or excessive permissions.
Support onboarding and offboarding processes ensuring timely updates to Epic access based on employment status role changes and facility requirements.
Ensure all access requests and configurations align with HIPAA state IT security policies and organizational standards.
Participate in internal and external audits providing reports and documentation as required.
Identify and report security risks or access anomalies to the IT Security & Compliance Manager.
Serve as the primary point of contact for Epic access issues across 13 facilities partnering with HR Clinical Informatics and department leadership.
Respond to incidents and service requests related to Epic user access in ServiceNow escalating complex issues as needed.
Support Epic go-lives upgrades and maintenance events by ensuring accurate and timely access provisioning.
Maintain accurate records of all Epic access requests approvals and changes to support audit readiness.
Generate reports on user access role utilization and permissions for compliance operational reviews and process improvements.
Develop and maintain documentation including standard operating procedures (SOPs) training materials and knowledge base articles for Epic security processes.
Skills:
Skill
Required/Desired
Amount
of Experience
Certified by Epic in Security and Security Coordinator
3
Years
Understands the Epic software security structures including user profiles roles and security classes.
3
Years
Understanding of concepts of confidentiality and data security
5
Years
Security administration experience
5
Years
Problem Solving Collaboration and Customer Service
5
Years
Oral and Written communications
5
Years
Ability to identify and escalate issues and mitigate identified risks.
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