Hybrid Personal Banker - Walnut Creek, CA

Are you ready to empower firefighters and their families to achieve their financial dreams If so this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities.

Currently we have an immediate hybrid remote opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center) and our Walnut Creek CA Office. The Member Advisor position will start off by working in office at our Walnut Creek Office and transition to work a hybrid schedule. The candidate must live/reside in the Walnut Creek CA area. This role focuses on delivering legendary service by addressing member inquiries resolving issues and promoting the credit unions products and services in alignment with our mission to improve the financial lives of our Fire Family.

Typical responsibilities:

• Recommend financial products and services to meet members short and long-term financial needs.
• Assist members with completing consumer loan applications.
• Process and manage member accounts and/or open new and sub-accounts.
• Process manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot research respond and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments mortgages business loans and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings conferences training or other work-related events.
• Contribute to a positive and collaborative work environment supporting your colleagues and fostering a culture of teamwork and continuous improvement.
• Uphold the credit unions values and brand reputation by demonstrating professionalism integrity and dedication in all member interactions.

Basic Qualifications:

• Experience as a personal banker at a credit union or bank setting
• Proven track record of taking initiative demonstrating a proactive approach to member interactions and identifying opportunities for improvement.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• A team player mentality collaborating effectively with colleagues and contributing to a positive work environment.
• Passion for serving the community
• High School Diploma or GED

Benefits:

We offer exceptional benefits to our employees including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical Dental and Vision benefits package for employees.
• Fully paid Life insurance AD&D short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5250 annually along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 days of float time.
• 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills expertise and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Federal Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at