Site Quality Manager
Site Quality Manager
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Job Description
Work Level: 2B
Location: Covington
Terms & Conditions: Full time
International Assignment - International assignment is not available for this role and relocation for local and international candidates is not provided
Unilever North America requires approval from the Function Head & HR Lead when individuals appointed to roles in the go-forward Unilever organization wish to apply to Ice Cream roles. If you are in Unilever NA non-Ice Cream role you should reach out to your line manager to discuss
The Ice Cream division at Unilever is preparing to stand on its own aiming to become an independent EUR 8.3 billion publicly listed company by the end of 2025. Were on a mission to create the ultimate snacking company. A place where growth innovation founder and ownership mentality and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know life tastes better with ice cream.
ABOUT THE MAGNUM ICE CREAM COMPANY:
The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers businesses. Growing our peoples careers. Growth begins with empowerment. So we free our people to be innovative responsible entrepreneurs driven and equipped to give our consumers more amazing products and unforgettable moments and having fun doing it.
With 19.000 expert ice cream colleagues and iconic brands like Walls Cornetto and Ben & Jerrys loved in 76 countries we are the worlds largest Ice Cream company leading the industry.
We have been taking pleasure seriously for more than 100 years serving happiness with every lick or scoop of ice cream for generations.
We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity once we separate from Unilever which is planned to happen before the end of 2025.
We dream big but keep things simple to act fast.
If you want to grow with us make an impact and shape the future of Ice Cream this is the place for you!
Background & Purpose of the Job
On any given day two billion people use Unilever products to look good feel good and get more out of life. With more than 400 brands focused on health and wellbeing no company touches so many peoples lives in so many ways. For us sustainability is integral to how we do business. With 7 billion people on our planet the earths resources can be strained. This means sustainable growth is the only acceptable model of growth for our business. The Unilever Sustainable Living Plan sets out to decouple our growth from our environmental impact while at the same time increasing our positive social impact.
The Covington factory is a 24/7 high paced dynamic work environment employing 800 associates on site delivering ice cream to our consumers. We achieve success through collaborative cross functional teams leading the delivery of products to our supply chain. The sites rich history dates to 2001 and fosters a deep passion for delighting consumers through the iconic ice cream brand names of Breyers Klondike Good Humor and Popsicle. We are committed to developing leaders equipped to handle challenges across the company. We are proud to be the largest Ice Cream manufacturer in North America.
Who You Are & What Youll Do
The site Quality Manager has overall responsibility for managing total site quality performance and improvement activities to achieve excellence at the site level. S/he works as a core member of the site Leadership Team and with site Supply Chain teams to manage site quality performance and develop local quality strategy in order to achieve World Class Quality performance as measured by our core Key Performance Indicators. As an engaging and knowledgeable leader of your team of Quality professionals you provide support and commitment to and from the site leaders our hourly associates and our 3rd Party contract partners to foster the right culture to achieve our site goals.
Essential Job Function/Duties:
Establish lead and deliver Quality systems for the site
Act as the subject matter expert on decisions related to quality programs and processes
Provide technical information/feedback related to product inquires or complaints
Ensure all products meet or surpass defined quality standards
Drive continuous improvement through WCM programming
Collaborate with production departments on awareness and training
Ensure good manufacturing practices are in place at all times; set example and champion Quality initiatives
Responsible for food safety programs
Participate as part of core site leadership team
Hire develop and manage quality team
Builds Quality talent (recruitment coaching training)
Participates in developing maintaining and implementing Quality learning frameworks Quality skills dictionary and Job skill profiles
Support regional and export markets to ensure quality standards and regulatory requirements are met
Support GVS and RVS quality improvements and leverage best practice
Participates in developing and operationalizing of Unilever Quality strategy governance ways of working organization model resource levels roles & responsibilities
Ensure consumer needs and expectations are linked into Unilever objectives
Ensure a balanced approach between satisfying customer needs and expectations and internal interests
Provide expertise leadership and support in Quality management and deep expertise areas for implementation of Quality standards resolution of Quality issues across end-to-end SC
Participate in defining relevant KPIs building scorecards & reports for Quality KPIs analyzing data and drawing insights to drive Quality improvement
Participate in developing and deploying new approaches processes and tools to raise the ceiling and develop future capability for Quality
Participate in obtaining maintaining and using insights from external benchmarks assessment tools standards and knowledge about what other organizations are doing to manage Quality
Participate in managing advising and coordinating Quality Incident Management process using project management approaches contacting with internal & external experts providing guidance on action resolution and the reporting and replication of lessons learned
Influence development and drive the use of the Unilever quality improvement process and toolkit
Provide Quality leadership to influence Quality culture through visibility and coaching of cross-functional leadership across the business
What Youll Need To Succeed
Minimum of a Bachelors Degree in technical field or general sciences. Preference: Biology Chemistry Engineering Food Sciences or Microbiology (Graduate degree preferred)
Must have a minimum of 5 years of leadership and quality experience in manufacturing environment
Ability to work with people from differing backgrounds collaboratively is required
Must have a minimum of 3 years of quality assurance experience
Demonstrated knowledge skills and abilities through experience in production quality or materials management is required
Must have experience in WCM TPM Six Sigma Lean Manufacturing or other continuous improvement program
Strong communication skills with the ability to influence others through a matrixed environment is required
Must have the ability to manage project and project teams from inception to completion including hitting deadlines and documenting progress
Working knowledge of Overall Equipment Effectiveness (OEE) and ability to drive improvements using the Loss Tree is required
Familiarity with HAACP and other QA regulations preferred
Food manufacturing experience preferred
Physical Requirements
Must be able to work in a 24/7 factory environment donning all necessary Personal Protective equipment. Essential functions include but not limited to walking sitting standing climbing stairs and exposure to varying weather conditions.
What We Can Offer You
Meet the Women of Customer Development Culture for Growth Top Notch Employee Health & Well Being Benefits Every Voice Matters Global Reach Life at Unilever Careers with Purpose World Class Career Development Programs Check Out Our Space Focus On Sustainability
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE
We take pleasure seriously. Join the Ice Cream team now!
Pay: The pay range for this position is $115680 to $173520. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including but not limited to skill sets experience and training licensure and certifications qualifications and education and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate they can choose from a range of benefits to include but is not limited to health insurance (including prescription drug dental and vision coverage) retirement savings benefits life insurance and disability benefits parental leave sick leave paid vacation and holidays as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governments.
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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees global consumers partners and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin protected veteran status or any other characteristic protected by local state or federal law and will not be discriminated against on the basis of disability.
For more information about your Federal rights please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.
Employment is subject to verification of pre-screening tests which may include drug screening background check credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process please contact us at. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
Required Experience:
Manager
Employment Type
Full-Time
