Specialist II, Application Engineer
Specialist II, Application Engineer
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Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Lifestyle
Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.
Contribute your talents to high-end esteemed brands like JBL Mark Levinson and Revel
Unite your passion for audio innovation with high-tech product development
Create pitch-perfect cutting-edge technology that elevates the listening experience
About the Role
The Applications Engineer will be responsible for providing technical support across all three business units: Corporate AV Government and Hospitality to channel partners consultants and potential users within the AV integration industry. Key responsibilities include front-line phone and remote support system design and calibration software and hardware troubleshooting as well as supporting trade shows and internal product initiatives.
This role demands extensive experience and in-depth knowledge of the organizations products policies and operations. It involves business travel and requires the ability to engage professionally with individuals at all organizational levels as well as with external partners distributors and dealers. Strong communication presentation and collaboration skills are essential for success in this position.
What You Will Do
Support integrators consultants and representatives with system design reviews and recommendations.
Provide first-level phone-based application support to integrators consultants and end-users.
Conduct system programming tuning and calibration as per customer requirements.
Facilitate technical training sessions for integrators consultants and end-users.
Support technical setup and configuration during trade shows and events.
Gather and relay application insights use cases and customer feedback to guide product development.
Communicate product-related issues software bugs market opportunities and customer needs to relevant internal teams including Engineering Marketing Product Development Technical Services and Quality Assurance.
What You Need to Be Successful
Proficiency in computer systems video technologies audio over IP networking and DSP technologies (including Gain Structure AEC and Telephony).
Over 8 years of experience with practical expertise in Unified Communications platforms including Cisco Avaya and Polycom. Solid background in networking.
Familiarity with third-party control systems like AMX and Crestron.
Strong proficiency in Microsoft Office applications (Outlook Word Excel PowerPoint).
Ability to handle multiple tasks simultaneously and meet deadlines effectively.
Excellent written verbal and presentation skills.
Self-motivated creative and eager to learn quickly.
Strong interpersonal and communication abilities.
Demonstrated leadership and sound decision-making within scope of responsibility.
Bonus Points if You Have
Bachelors degree required MBA preferred.
Networking certifications in the IT domain such as CCNA or CCDA.
AV industry credentials like CTS CTS-I or CTS-D.
Proficiency in acoustic simulation tools such as AutoCAD EASE EASE Address and/or EASE Focus.
What Makes You Eligible
Be willing to travel up to 60% including domestic travel.
Work location: Bangalore
What We Offer
Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
Be Brilliant employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
You Belong Here
HARMAN is committed to making every employee feel welcomed valued and empowered. No matter what role you play we encourage you to share your ideas voice your distinct perspective and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training development and continuing education further empowering you to live the career you want.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s weve been amplifying the sense of sound. Today that legacy endures with integrated technology platforms that make the world smarter safer and more connected.
Across automotive lifestyle and digital transformation solutions we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere from the music we play in our cars and homes to venues that feature todays most sought-after performers while our digital transformation solutions serve humanity by addressing the worlds ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands such as JBL Mark Levinson and Revel we set ourselves apart by exceeding the highest engineering and design standards for our customers our partners and each other.
If youre ready to innovate and do work that makes a lasting impact join our talent community today!
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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
