Team Leader

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

1. Participant Care and Support:

• Provide support to participants
• Be fully versed in current Policies and Procedures which apply in Emergency Transitional and CRF Programs.
• Be aware of participants and their activities
• Liaise with Parole Officers and brief Parole Officers when appropriate
• Assist assigned (CRF Case Worker) with Case Plans
• Manage client paper files
• Complete parole client intakes and orientation to centre
• Carry out casework duties including analysis of data and formulation of treatment plans
• Conduct individual counselling sessions with clients
• Prepare termination summaries for each parole client
• Make checks on out of building parole clients as necessary
• Present to the Client Review Board at meetings when required a written or oral report on the conduct recovery plan and progress of each assigned parole client
• Supervise daily activities such as room checks distribution of parolee allowance distributions of equipment etc.
• Added to a weekly-rotation of on-call after hours support
• Develops and maintains a strong therapeutic relationship with participants that access Centre of Hope to ensure effective intervention.
• Utilizes the environment in assessing teaching and supporting staff that provide participants with support such as problem-solving and conflict resolution.
• Participates in implementation of case plans in consultation with caseworkers.
• Monitors the Caseworker participant progress changes and/or regression in the participants status.
• Encourages participants to develop a community-based support network in conjunction with the Case Management team.
• Assumes delegated responsibility for the facility when assigned.

2. Health & Safety:

• Maintains the safety and security needs of the participants through engagement supervision and monitoring.
• Completes all documentation regarding participant safety incident reports fire safety and other serious incidents.
• Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and ensure facility rules while maintaining discipline and safety.

3. Communication and Reporting:

• Complete statistical recording as required
• Completes duties reports and logs as per policy.
• May complete all documentation regarding participant safety incident reports fire safety and other serious incidents.
• May document daily events progress towards goals and any significant occurrences.
• Maintains strictest confidentiality regarding the participants their issues and their concerns.

4. Team Lead:

• Provide workflow coordination and direction within the Key Work Model to the case workers.
• Responsible for the overall daily operation of the Case Workers.
• Participates as required in the evaluation and goal-setting processes of the organization. This includes providing staff feedback to the Residential Services Supervisor for PEAC process.
• Assist case workers with decision making regarding appropriate outcomes for the restriction review committee.
• Train new staff including updating and training existing staff with new or changing procedures.
• Contribute to consistency of quality of services and risk mitigation.
• May provide On-call support for staff. Participation in on-call support for Centre of Hope.
• Meet regularly to complete check ins with the casework team.

Performs other job-related duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT
Required to work in co-operation with other staff members in job related areas and treat all residents parole officers and members of the public with dignity and confidentiality.

Governance boards and councils: None.
Internal: Residential Services Supervisor (ACSO) clients Residential Case Workers other staff.
External: Community Partners Parole Officers etc.

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Residential Services Supervisor (ASCO)
• No formal managerial responsibility
• Responsible for his/her own time and effort only. May demonstrate work methods to new employees volunteers and or students

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for the safekeeping of materials and equipment for own use
• Uses or maintains organization assets in accordance with established guidelines
• May be responsible for handing out petty cash to clients

WORKING CONDITIONS:

• Working in a Community Residential Facility (CRF) within Winnipeg Centre of Hope.
• The performance of the job requires moderate amounts of keyboarding and performing walk abouts

• The performance of the job requires continuously monitoring the environment monitoring security cameras and attentiveness when interacting with clients and recording information
• Flexibility required to attend work outside of your regularly scheduled shift.

• Ability to lift to 20 pounds.
• May involve responding to first aid incidents including overdoses.
• May involve bending stretching reaching and stair climbing.
• Minimal opportunities for rest breaks may occur during the shift.
• May involve sitting standing walking for long periods of time.

Incumbent will work under the following disagreeable conditions:

• Will need to read and assess offenders criminal histories and as a result potential for triggering information
• Isolation
• May be subject to verbal abuse discrimination etc.
• Deal with angry abusive people
• Noise
• Work schedule affecting lifestyle
• The incumbent carries a pager/walkie talkie and will work shifts

Exposures to Hazards:

• May be exposed to the risk of physical verbal and mental abuse within workplace (by participants)
• Potential of exposure to infectious diseases
• Potential of exposure to toxic chemicals
• Potential of exposure to bodily fluids (human waste)
• Potential of sharp and moving objects
• Potential of pressures of timelines
• Potential of objects falling off high shelving
• Potential of slippery or wet surfaces
• Potential of exposure to odors
• Potential for Carpel Tunnel Syndrome

Precautionary measures (in addition to health and safety rules):

• Universal precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Non-violent crisis intervention training

Added by Winnipeg Centre of Hope

• WHMIS Training
• Adult Abuse Registry Check
• Child Abuse Registry Check
• Drivers Abstract
• Use of protective gloves
• Use of protective masks (as needed)

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education Qualifications and Certifications:

• BA Social Work Diploma or two-year Degree in related social services field
• Criminal Police Record Check with vulnerable persons check
• Adult and Child abuse registry check
• Commissioners Finger Printing CSO screening process
• Current Certification in First Aid/CPR (Ministry Unit has a trainer on site to teach new employees)

Note: An alternative level of education and experience may be acceptable

Experience and Skilled Knowledge Requirements

• More than 1 year of prior related experience in a residential setting working with vulnerable population.
• Experience working within the field of Mental Health and Addictions would be considered an asset.
• Demonstrated experience with Microsoft Office internet and keyboarding.
• Demonstrated understanding of the Behaviour Based Model would be considered an asset.

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Strong listening written and verbal communication skills - clear and simple to understand.
• Able to proactively recognize potential risks conflicts and issues respond with solutions and coaching.
• Attention to detail problem solving and analytical skills.
• Patience and ability to deescalate situations.
• Ability to support and provide constructive feedback.
• Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.
• Ability and willingness to respect promote and support the mission vision and values of TSA.
• Develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal and motivational skills.
• Attentive listening skills for the purpose of supporting coaching and conflict resolution.

• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative be reliable and operate in an environment of accountability.
• Understands the dynamics of participants behaviour with the ability to assess their needs and risks.
• Ability to demonstrate understanding of and empathy toward cultural differences

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.