Endpoint Analyst (6-months)
Endpoint Analyst (6-months)
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Job Description
* This role is a 6-month opportunity with a possibility of extension. *
** The work model for this position is IN-OFFICE. **
The Opportunity
Are you passionate about technology and computersDo you love troubleshooting technical issues and sharing your knowledge within a team If so we have the perfect opportunity for you! We are looking for an enthusiastic and skilled Endpoint Analyst I to join our IT Support Services team.
The Team Youve Been Looking For
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:
- Competitive wage.
- Benefits if you choose to receive them (with payroll deductions).
- Vacation pay is added to each paycheque.
- Employee-exclusive discounts on travel insurance memberships and more
- Ongoing professional development
- Flexible work model.
Who You Are
- You are a confident communicator skilled in researching and interviewing and can adjust your approach depending on your audience.
- You have a knack for employee customer support and enjoy taking on technical challenges.
- You manage your time and projects expertly prioritizing planning and organizing with ease.
- You thrive in a collaborative environment working with internal and external stakeholders to keep projects moving.
- You handle tight deadlines with a cool head and clear vision.
- You love sharing ideas and finding simple solutions to complicated problems.
- You highlight opportunities for automation and enjoy building out scripts that deliver complex workflows.
- You work best in a culture of learning where you feel supported motivated to grow and are given ample opportunity to be a top performer.
How Youll Make an Impact
- Utilize centralized software distribution and system configuration tools such as Microsoft Endpoint Configuration Manager (MECM) Intune Jamf Apple Business Manager (ABM) and Knox to enable zero-touch deployment of endpoints like laptops tablets and mobile phones.
- Utilize endpoint device tracking tools advise on device renewals provide consultation for non-standard equipment and help plan research and execute large device renewal projects.
- Assist with endpoint (desktop laptop tablet bar-code scanners etc.) setup moves and tear down on an as-needed basis.
- Utilize ServiceNow as the ticketing tool by following ITSM best practices.
- Draft knowledge base articles in ServiceNow.
- Adhere to organizational security policies ensure the integrity of endpoints and supporting systems improve security practices document policies manage encryption keys educate clients and support teams on security best practices identify and remove malware and manage local admin passwords.
- Provide monthly on-call support on a rotation basis.
- Travel to AMA Retail Centres across Alberta.
What You Bring to the Table
- You have a post-secondary degree or diploma in Information Technology or Computer Science.
- You have 1-3 years of relevant experience.
- You have strong skills with systems such as macOS Microsoft Windows Operating System O365 and anti-virus solutions.
- You have an understanding of enterprise Endpoint and digital device deployments experience with ServiceNow Microsoft Intune MECM Active Directory Azure Active Directory Group Policy Jamf ABM Knox PowerShell scripting and PowerBI.
- Experience with Azure DevOps Services and VDI (Azure VD W-3365 Citrix etc.) would be an asset.
- Experience with telephony and audio-visual technologies is considered an asset.
Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.
WORK MODEL:
Remote-We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full-Time
