Manager, Learning & Development

Job Description

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last eleven years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

The Manager Learning & Development Program combines deep instructional design expertise with the ability to lead people manage projects and drive business impact. This role blends leadership and execution: you will lead a team of L&D professionals while also developing high-quality engaging learning content yourself. This role will partner with subject matter experts (SMEs) cross-functional teams and business leaders to build learning programs that support growth performance and organizational excellence. Responsible for fostering a collaborative and high-performance team culture and ensuring that learning solutions are effective scalable and impactful. This role will require strong leadership strategic thinking and expertise in learning technologies along with a deep passion for delivering learning experiences that drive organizational success.

Responsibilities:

People Leadership & Team Management

• Lead coach and develop a team of L&D professionals fostering accountability growth and psychological safety.
• Create a high-performing inclusive team culture rooted in collaboration innovation and continuous improvement.
• Set clear expectations manage performance and build team capabilities aligned with organizational needs.

Instructional Design & Content Development

• Collaborate with SMEs and stakeholders to understand learning objectives and performance needs.
• Design and develop instructional materials including eLearning modules ILT content job aids assessments and multimedia assets.
• Apply adult learning principles and instructional design methodologies (e.g. ADDIE SAM) to create engaging effective and inclusive learning experiences.
• Ensure all content aligns with company policies compliance standards and learner diversity.

eLearning Development & Digital Learning

• Utilize LMS and authoring tools (e.g. Articulate Storyline Adobe Captivate Camtasia) to develop and deploy interactive online learning experiences.
• Integrate multimedia elementssuch as videos quizzes and simulationsto increase engagement and retention.
• Test troubleshoot and optimize courses for accessibility and compatibility across platforms and devices.

Learning Strategy Needs Assessment & Evaluation

• Conduct needs assessments and analyze skill gaps to determine appropriate training solutions.
• Lead the development of blended learning programs that include face-to-face virtual and digital elements.
• Evaluate the effectiveness of training using data learner feedback and performance outcomes; continuously iterate to improve impact.

Project & Program Management

• Manage multiple instructional development projects simultaneously ensuring timely delivery and stakeholder alignment.
• Collaborate with cross-functional teams to ensure training content aligns with broader organizational strategies.
• Oversee external vendors or contractors when needed ensuring quality and consistency.

Learning Innovation & Continuous Improvement

• Stay current with trends in instructional design learning technology and leadership development.
• Integrate modern learning approaches (microlearning social learning LXPs mobile learning etc.) into program design.
• Apply continuous improvement methodologies and learner feedback to iterate on training solutions.

Requirements:

• Familiarity with learning technologies including Learning Management Systems (LMS) eLearning development tools (e.g. Articulate Storyline Adobe Captivate) multimedia tools (e.g. Adobe Creative Suite) and AI capabilities to drive learning experience and design/development.
• Strong analytical and data-driven mindset with the ability to evaluate learning effectiveness and make data-informed decisions.
• Excellent communication presentation and interpersonal skills with the ability to engage and influence stakeholders at all levels.
• Ability to think strategically while managing day-to-day operations of a high-performing team.
• Proven track record of delivering high-quality learning solutions that drive measurable business outcomes.
• Familiarity with gamification mobile learning or other innovative learning approaches preferred
• Strong understanding of adult learning principles and how to apply them in the workplace

Education/Experience:

• Bachelors degree in Instructional Design Education Human Resources Organizational Development or a related field (Masters degree preferred).
• 5 years of experience in learning and development with at least 2 years in a leadership role overseeing instructional design learning experience design and/or program development teams.
• Proven experience in managing teams and leading cross-functional projects.
• Strong expertise in instructional design methodologies (e.g. ADDIE SAM) and experience with a wide range of learning formats (e.g. eLearning ILT blended learning).
• Certification in instructional design (e.g. ATD CPTD) or project management (e.g. PMP) preferred.
• Experience with agile learning development methodologies preferred

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Benefits and Perks:

• Competitive compensation
• Generous vacation policy paid holidays and paid sick time
• Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave paid paternity leave and fertility benefits
• Career growth and learning opportunities
• and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.

Pay Details:

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.