Pharmacy Patient Advocate (First and Second Shift)
Pharmacy Patient Advocate (First and Second Shift)
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Pharmacy Patient Advocate
What we are looking for
We are seeking a Patient Advocate for our Contact Center in Berwyn PA. This pivotal role serves as the primary point of contact between AscellaHealth and the stakeholders we support including patients healthcare providers pharmacies and health plans. This frontline role is essential in delivering white-glove customer service and ensuring a seamless compassionate experience for patients throughout their treatment journey.
The Patient Advocate is responsible for facilitating timely access to prescribed medications conducting outbound calls receiving inbound inquiries and addressing questions with professionalism and empathy. A core function of this role is to remove barriers to access ensuring the patient journey is effortless from the doctor writing the prescription to its delivery.
The role is based in our Berwyn PA office. This position will require to be in the office 5 days a week Monday through Friday for the first 120 days for training purposes. After that it will be a hybrid role that requires in-office work three (3) days per week.
The work schedule is three (3) days normal business hours and two (2) days 11AM-8PM.
What the position will be doing
- Serve as the primary point of contact for patients providers pharmacies and health plans while delivering concierge-level service and support.
- Conduct inbound/outbound calls and texts to facilitate the patient journey and ensure timely access to prescribed medications.
- Coordinate benefits investigations and work with pharmacy and medical benefit payers to secure coverage and approvals for therapies.
- Assist patients with enrollment in financial assistance programs including manufacturer copay cards foundation assistance or patient assistance programs (PAPs).
- Provide clear compassionate guidance to patients addressing questions and concerns to reduce barriers and support adherence.
- Track log and resolve all communications and actions in the contact management system with accuracy and timeliness.
- Collaborate with internal teams and external partners to streamline processes and ensure efficient medication fulfillment and delivery.
- Monitor patient cases from initiation to resolution ensuring follow-ups are conducted and updates are communicated promptly.
- Escalate complex or unresolved issues to the appropriate internal stakeholders while maintaining ownership of the patient experience.
- Perform other related duties as assigned or necessary; remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.
Necessary Skills Education & Abilities
- A high school diploma or equivalent is required; an Associates or Bachelors degree in healthcare communications or a related field is preferred.
- Two (2) or more years of experience in a healthcare contact center patient support specialty pharmacy or related customer service role.
- Experience working with healthcare stakeholders such as patients providers pharmacies and/or health plans.
- Familiarity with medical and pharmacy benefits prior authorization processes and financial assistance programs preferred.
- The ability to speak English and one or more additional languages is a plus.
- Excellent oral communication skills with a compassionate and patient-centered approach.
- Demonstrated ability to deliver concierge-level customer service in a fast-paced environment.
- High attention to detail and organizational skills with the ability to manage multiple cases and priorities simultaneously.
- Strong interpersonal skills and the ability to work independently and effectively in a team setting.
- Dependable and punctual flexible to work shifts as needed including evenings or weekends based on patient and business needs.
- Problem-solving mindset with the ability to de-escalate issues and find solutions quickly and effectively.
- The ability to handle sensitive and confidential information with professionalism and discretion.
- Commitment to maintaining a positive and empathetic attitude in all interactions.
- Able to thrive in a fast-paced environment with constantly changing priorities flexible and adaptive to changing processes and procedures.
- Self-motivated and able to thrive in a results-driven environment.
- Proficient in Microsoft Office Suite Excel Word PowerPoint and Outlook
About Us
AscellaHealth is a global Specialty Pharmaceutical and Healthcare services organization serving patients payers life sciences and providers offering a comprehensive portfolio of customized tech-enabled specialty pharmaceutical and medical management services. An Inc.winner AscellaHealths unique patient-centric approach supports its strategic partnership with Optime Care and is built upon proprietary technology processes for innovative programs and services optimizing health outcomes and quality of life for patients with complex chronic conditions or rare diseases that require specialty medications and/or gene and cell therapies. Visit .
AscellaHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Converge HR Solutions and our clients provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
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